so i start this new account and the bag worms have taken over the juniper . the customer asked how to get rid of them , so i upcharged to spray them . that was two weeks ago. last week during regular service there she came out and told me that they were still living and that i need to spray again. i told her that there was no way however i would check. as i thought they were dead just still hanging! then she tells me that i need to pick all of the bags off ( hundreds of them) . as far as i am concerned that is not part of regular service but i will do it at an hourly rate, what would yall do?