i recently cancelled a client. she was late every month, for 8 months, plus all of last year. when she recieved cancellation, she calls, "oh, please don't cancel me, i was late cus my mother died." i replied, "mrs xxxstien, i'm very sorry for your loss, but you have been late every month, for more than a year, how many times did your mother die?" well, i saw her today at the supermarket, i said, "oh, hi mrs. xxstien, how are you?" she replied, "don't talk to me, you creepy little b@stard!." and she walked away. what, is up with that?