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Can You Please Forgive Me...

Discussion in 'Lawn Mowing' started by procut, Jan 9, 2006.

  1. procut

    procut LawnSite Bronze Member
    Messages: 1,852

    Did a leaf clean-up for a regular customer back in November. Been a customer for i think three years, always payed promptly, gave tons of compliments, very nice person no problems ever. Anyways I send a bill for the clean-up the first of December. Due date comes and goes, no check. I didn't think much of it because she is such a propmt payer, and always so happy with everything. I figured invoice probably got lost in the mail, or perhapps never even got mailed first place. So on Jan. 1 I mail a new invoice. No late fee or anything. Check arrives the today along with a note reading.

    I am so very sorry this payment is late, I misplaced your original invoice. Please accept my sincere apology, I hope that you can please forgive me. Thank you very much for all you have done. Look forward to hearing from you this spring.
  2. chopsticks33

    chopsticks33 LawnSite Member
    Messages: 183

    not trying to be rude or stuff, but what do you want us to say?
  3. mcwlandscaping

    mcwlandscaping LawnSite Gold Member
    Messages: 3,163

    Good customer you have their. Glad that you are understanding in this situation as well.
  4. procut

    procut LawnSite Bronze Member
    Messages: 1,852

    Just simply sharing a story. Making conversation I suppose.
  5. chopsticks33

    chopsticks33 LawnSite Member
    Messages: 183

    sorry, i was rude, but it definitely sounds like you have a quality customer.

    TURF DOCTOR LawnSite Silver Member
    Messages: 2,138

    We get the same but the question is always in my head did these customers forget:confused: .
  7. sheshovel

    sheshovel LawnSite Fanatic
    Messages: 5,112

    What he is posting is something that happenes so..
    so..so very rarely in this biz it's like an extinct life form or something.Customers almost NEVER apologize for sending in a late payment ,let alone hope you will accept the apology too!
    A rare prize is a customer like that
    Good for you,congradulations on a happy and satisfied customer!
    feels good sometimes not to have to be a bad guy to a late payer huh?
  8. prizeprop

    prizeprop LawnSite Senior Member
    Messages: 822

    I'll get that every once in awhile also. Sometmes I'll get a call and they say they cant find their invoice. Mostly when it happens its a person who always pays on time, were all human and misplace things.
  9. Pecker

    Pecker LawnSite Bronze Member
    Messages: 1,454

    Make sure that customer gets the very best you have to offer. . .and never take those kind words for granted. . .
  10. procut

    procut LawnSite Bronze Member
    Messages: 1,852

    Yes, it is very rare that something like this happens. I filed the note in my 'Customer Appreciation Letters' book.

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