I just had a guy go back to college so I am considering whether to add another guy and keep the big crew or maybe split into two smaller crews etc. So I took a step back and looked at the accounts I have and broke them down into several categories just to get a more objective look at the company. One thing that stands out is 40% of my clients are original clients low dollar monthly accounts (300-500 monthly) low profit accounts. 30% are medium sized accounts some old some new (600-1000 per month) and the other 30 % are my big (1200-3000 monthly) and most profitable, higher hourly rate, less travel etc. So the smart money move is to drop or raise rates on my lower 70% and not hire another guy or split the crews or add another truck. Down size do less work and make more profit. Sounds simple except this is a relationship business and emotionally I cant bring myself to make the change for my lower clients. I will raise the lowest 20% in the spring which has been my practice for the last 3 years. Only problem is its 6 months until spring. Might be different if I was struggling $$ wise but things are OK. Any thoughts? input?