Change mind about customer

Discussion in 'Lawn Mowing' started by GW Lawncare, Apr 11, 2002.

  1. GW Lawncare

    GW Lawncare LawnSite Member
    Messages: 10

    Hey guys,

    I've heard you guys talk about dropping customers or wanting to, but has anyone started talking to a potential customer and the longer you talk to them the less you want their account. I had this today, it started out as typical residential, then he starts saying.... "Maybe cut every 10 days", "the grass part is only about 1/3 acre", " I might consider a new tractor". Seemed like he was fishing for me give him a reason NOT to hire me. Which i figure some will, but geez, we can't do yards for 5-10 bucks.

    Just a thought.
    Thanks as always!
  2. mikal

    mikal LawnSite Member
    Messages: 42

    10 days doesnt sound bad. I live in a poor area and some go 2 weeeks.:( but what can you do ya know. cant beat the money.
  3. GW Lawncare

    GW Lawncare LawnSite Member
    Messages: 10

    I forgot to mention he has a sprinkler system, mostly shadded lawn and wants to start a fert program. Recipe for fast grow. Similar to another account, has to be cut weekly without miss.
  4. mikal

    mikal LawnSite Member
    Messages: 42

    explain to him the grow rate and pay rate for higher grass and if he doesnt like it, dump him
  5. Brickman

    Brickman LawnSite Bronze Member
    Messages: 1,249

    Company policy, no ten days, no matter what. End of discussion. That would take care of that kind of customer quick. I have had a few ask me this spring about two weeks and I tell them no way. They always say thank you and hang up.

    I won't even take on two weeks.
    I still have one left, but I really can't get rid of it with out getting rid of a weekly. It is a mother daughter living side by side. Mow the daughters ever week and the moms every 2. So I am not driving out of my way any for a non profitable yard. And since they don't hassle me, I will keep mowing for them.
  6. MuskTurfKing

    MuskTurfKing LawnSite Senior Member
    Messages: 338

    Once I start full time, it's going to be just weeklys for me, and eventually all on a yearly plan. :D

  7. smburgess

    smburgess LawnSite Senior Member
    Messages: 469

    I have to agree, NO "10 day" accounts. Weekly on most, a few bi-weekly.
  8. Twotoros

    Twotoros LawnSite Senior Member
    Messages: 494

    " Yes Mrs. Tightly, I can do your lawn every ten days or two weeks, whatever you would like. Let me give you my prices. First if you would like weekly it will be $30.00. Every two weeks will be $70.00 per mow as I will have to take extra time to make up for the skipped week. Every ten days will be $55.00 per mow as I will have to drive out of my route area half the time and there will be extra growth to take care of each visit. I would take the 10/day schedule if I was you.":angry: That should take care of it.:laugh: Cruel is what I am .
  9. keifer

    keifer LawnSite Senior Member
    Messages: 320

    Every 10 days is screwed up but biweekly is not bad. like on every other wednesday i do ms x then the other two wednesdays i do ms z. works out pretty good.

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