1. Missed the live Ask the Expert event?
    Catch up on the conversation about fertilization strategies for success with the experts at Koch Turf & Ornamental in the Fertilizer Application forum.

    Dismiss Notice

Charge extra for ovewrgrown laws?

Discussion in 'Starting a Lawn Care Business' started by JR Lawns, Aug 14, 2003.

  1. JR Lawns

    JR Lawns LawnSite Member
    Messages: 19

    Do you all charge extra of you show up to a new customer only to find their lawn has not been mowed in weeks and is REALLY tall? This hppened to me the other day, and it took me a lot longer to mow..
  2. GeorgiaGrassMan

    GeorgiaGrassMan LawnSite Member
    Messages: 147

    I do now. When I first got started, I had a couple of customers who had not edged in years. Not only did it take longer than normal to edge, but in a couple of cases, I had to use a shovel to pick up and haul off big hunks of grass (slod almost). Since shovels don't have motors, I'd really rather not use them - especially for free.

    There is a temptation to just eat the extra time that the first service takes, but there are two problems with that approach. First, you could get it looking nice and the customer might decide that it would be easy for them to take over from there and drop you. Second, it tells a new customer that you will do things for free. They need to understand from the beginning that things which take longer than the normal service will cost more than the normal price. If you don’t get the business because you tell them that the first service will cost more, you don’t want that customer any way. By the way, I don’t charge more for the first visit if the lawn is in good shape – only if they need “remedial” service.
  3. Team Gopher

    Team Gopher LawnSite Platinum Member
    from -
    Messages: 4,040

    Hi JR Lawns,

    "Do you all charge extra of you show up to a new customer only to find their lawn has not been mowed in weeks and is REALLY tall? "

    Some of our Gopher users do charge extra for such a situation. I have even heard that some put this in their contract with the customer.

    DUSTYCEDAR LawnSite Fanatic
    from PA
    Messages: 5,132

    charge them for the extra time. tell them the price up front
  5. stevo22

    stevo22 LawnSite Senior Member
    Messages: 344

    i always always always charge extra for poor edges, high grass...why not you will be there longer to shape it up...i too have had to shovel edged grass off of concrete...i usually charge at least 10-20 more just to do that...high grass at least 5-12more dollars...$30 dollar yord becomes 50-60 depending how bad it is in shape...i completely explain this when talking to the customer before the work is started...
  6. J&R

    J&R LawnSite Senior Member
    Messages: 835

    Always charge more. Remember it puts more strain on your mower and your back to make those yards look great
  7. crawdad

    crawdad LawnSite Bronze Member
    Messages: 1,938

    If you wait twice as long to fill the gas tank of your truck, doesn't it cost more? If you only buy groceries once a month instead of weekly, doesn't it cost more? Then why do people expect that they can get a lawn guy to cut tall weeds for the same price as regular maintenance cuts?
    I have to go to a lawn today, an every-other weeker, that should be weekly, especially this year with all the rain we've been having. They cancelled last Thursday (I'm told to call first before mowing, every time, as the guy is sick). Then they called this Wednesday, expecting me to drop everything and rush up to Bristol and cut their yard. It's out of my way, as I only have one yard in Bristol. Waddaya bet, they'll expect it done for regular price. I'll knock on the door, and give them a price. I told them last year, that if they let it go too tall, I would do this, and they were pretty good after that about letting me keep to my schedule. I have only met the wife, she blames her husband. "I know, but he said..."
    I don't know what sickness this guy has, that sometimes it's ok to come over, and sometimes not. Last Thursday, he didn't use the sickness excuse, he said it was too wet. It would have been easier to cut wet than three weeks growth will be. As wet as it has been this year, it should be cut weekly.
    I'm just gonna say, "Mow Money" payup
  8. Hawkeye5

    Hawkeye5 LawnSite Senior Member
    Messages: 295

    Perhaps he has a case of brown bottle flu? Can't take the noise from the equipment!
  9. crawdad

    crawdad LawnSite Bronze Member
    Messages: 1,938

    He's fixin to have a case of "Mow it yerself!" I'm going over there today to "bobbygedd" him. Pay up, buddy, I'm sweating my balls off!
    Crawdad ;)
  10. twins_lawn_care

    twins_lawn_care LawnSite Senior Member
    Messages: 932

    I'd definitely agree you need to charge additional.
    We do on an initial time of servicing the lawn to bring it up to a "normal" condition. The customers have had no objection due to the fact it looks 10 times better with it edged and trimmed correctly. So long as the customers can see why they are getting charged extra, they never seem to have a problem with paying extra.
    You should always charge for what you do, that is the only way to survive.

Share This Page