I got chewed out a little this morning by one of my commercial customers. Here is the situation: Last week, we got a small 2" storm that came down late in the night, most of it falling at around 5:00 a.m. This time of the morning is "crunch time" for me, trying to get everything opened up before the start of business. My policy has always been stated to the customer both verbally and in writing, that during storms like this past one, I will get the "key" areas opened up at all accounts, and then return to get the non essential areas. This particular account has some sidewalks that run along the parking lot. The lot was plowed and salted in its entirety, and I did enough of the sidewalks so that the building could be entered by customers and employees. This was all completed well before the start of business. I did the same at some other accounts, and returned to this one to finish the walks. Upom arriving at this account, I saw that the walks had already been cleaned off. No big deal. I was there this morning for a salt run, and the owner of the building was there bright and early. He came out and proceeded to chew my ear off because I did not complete the sidewalks last time, and that he had to do it himself. I again explained my policy to him, and reminded him that there was access to all entrances of the building before the start of business. His only contention was that he had to shovel the walks himself. I informed him that I would credit his account for his time spent clearing the walks, I have no problem with that, I just can't get it through his thick skull that sometimes these things cannot be helped, and that I cannot control the weather. I'm pretty sure as to the answer to this one, but just for verification, Was I right or Wrong?