I was just wondering if anyone ever brings their clients a christmas gift? Like a nice $30 gift or so?
One of my clients' husbands died earlier this summer. I had never met her husband, so I did nothing. She's still a customer.
Again, one of my clients' husbands died this fall. I knew the husband from our business relationship. I brought them a nice $10 ice cream pie and offered them my condolences. Now, she's having me do some extra work. Not sure if the pie had anything to do with it or not.
Anyway, I was just wondering what would happen if you gave each of your customers a nice $30 gift? Would it reduce the cancellations in the spring? Would it reduce customer churn? Would it be a waste of $30 per customer?
Anyone have experience with this?
Later,
DFW Area Landscaper