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Client calls and leaves a whiny 2 min long voicemail tonight

Discussion in 'Business Operations' started by JContracting, Aug 3, 2012.

  1. Stillwater

    Stillwater LawnSite Platinum Member
    Messages: 4,889

    Have the ability and time management skills to care for your curent clients before takeing on more
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  2. Eric's Lawnservice

    Eric's Lawnservice LawnSite Member
    Messages: 173

    you said it was on a 10 day schedule in your first post. If you don't want to work weekends don't do 10 day schedules!
    Simple as that. And actually if the grass needs cut it gets cut whether it's a Sunday or not aslong as the client is ok with it. I try not to work on Sundays its the only day I get off. But if it means staying on schedule I feel like the lord knows I'm doing it for my family and not beer money.
    Posted via Mobile Device
  3. TriCountyLawn

    TriCountyLawn LawnSite Bronze Member
    Messages: 1,517

    I never have understood a 10 day interval, however dealing with ppl is part of the business and sometimes how you deal with these ppl can make or break referrals or the general impression your business leaves on the public.

    I have delt with stuff like this by only getting back to them during work hours and not answering after hours and like others have said just tell her when you can do it and show up and do it.
  4. wildstarblazer

    wildstarblazer LawnSite Bronze Member
    Messages: 1,046

    Nothing wrong with doing the 10 day schedule and ending up on Friday at 9 days instead of saturday to make it fit into your schedule without having to work saturday. I hate working weekends unless I'm too busy. Besides, Some people don't want mowers going on saturday anyway.
  5. Richard Martin

    Richard Martin LawnSite Fanatic
    Messages: 14,699

    It is this very conundrum which prevents me from even considering 10 day cuts. My schedule is built around weekly maintenance and to have some goofball messing up the schedule with 10 day cuts is unacceptable.
  6. Richard Martin

    Richard Martin LawnSite Fanatic
    Messages: 14,699

    By the hour. Standard rate. It was a double edged shear but one side wouldn't cut. The results were ugly but she was happy and that's all that matters. I blew the clippings out onto the lawn and dispatched them with the G6s that are on my Dixie.
  7. JContracting

    JContracting LawnSite Bronze Member
    Messages: 1,878

    I'll do every 10 days but if it falls on a weekend it will be done on Friday or Monday. I went out there yesterday, the lawn will now be weekly as it grew a ton and it hardly rained and she didn't water. I told her I had more properties to get to on that day and I'd be back next week to do the shrub trimming and she was fine with it. I quoted her a price for it and she liked it and it'll be handled next week.

    Also landed some work from a moron I know that I race motocross with that has started a company and the best thing about it was that the client couldn't believe how much I knew about what I was talking about (in regards to fert & weeds in the lawn) as opposed to the other guy who didn't know anything and his prices were less than half mine, idk how he stays in business....either that or he charges barely anything to get work but his margins are so low that he'd never be able to even have a house or more vehicles than a work truck, etc.
  8. JContracting

    JContracting LawnSite Bronze Member
    Messages: 1,878

    I do this to provide a living for myself and the lifestyle I live as well as a family I'll have later on. This business is the beginning of a long career ahead of me.
  9. larryinalabama

    larryinalabama LawnSite Fanatic
    Messages: 19,478

    10 day scedule sounds like a nightmare.
    I cant see what the big deal is with a couple hour trim job??
  10. Roger

    Roger LawnSite Fanatic
    Messages: 5,943

    Hmmmm, I never thought that "10 days" cycle would be so difficult.

    I have two of them, side by side. I cut them on Tuesday and the next Friday afternoon/Saturday morning. In other words, two cuts every three weeks. That seems pretty simple to me, and I never thought about it being a hassle.

    One property is that of a widow, and she is not there very often. The other is a man who works out of country often, leaves for 3, 4, 5 weeks at a time (hence the need for my services). Neither of them give a hoot that one cycle might be one day different from the next one. On this basis, one way or the other makes little difference. I've been working these properties for at least 12 years, maybe 14 years.

    Why make something so simple difficult?

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