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Client death

Discussion in 'Business Operations' started by polecat63, Nov 8, 2003.

  1. polecat63

    polecat63 LawnSite Silver Member
    Messages: 2,655

    Okay, maybe someone has a little experience with this. I had a client schedule a mulch instal for next week, Her daughter called me today and cancelled. It seem the husband (who was in his 80's and ill) passed away and they had to cancel. Of course that wasn't a problem, but I just wanted some pointers on what to do. Should I send a card, flowers, or nothing? Anyone have to deal with this before?
  2. Floridalandcare

    Floridalandcare LawnSite Senior Member
    from Tampa
    Messages: 314

    Yes I have , Ive dealt with this twice . What I did was find out from the neighbors where the services would be held and sent flowers and cards . I kept maintaining the properties , I figured it was one less thing for the family to have to deal with . On both occasions I received a thank you card in the mail . Chris
  3. Team Gopher

    Team Gopher LawnSite Platinum Member
    from -
    Messages: 4,040

  4. olderthandirt

    olderthandirt LawnSite Platinum Member
    from here
    Messages: 4,899

    I had a client have a heart attack while we were working the only thing I cared about was I want my cash before he go to any hospital:D
  5. mower_babe

    mower_babe LawnSite Senior Member
    Messages: 790

    older than dirt - your a real softie underneath all of that harsh, cold exterior aren't you?!? lol

    ok, we have had a few customers pass away and s.o.p. is to send a nice sympathy card, I keep several in my desk. I wouldn't send flowers. We attended the wake of one elderly man, b/c we were pretty close to him, but this was only in one case. And usually the family contacts us to tell us to send the bill elsewhere.
  6. dfor

    dfor LawnSite Senior Member
    Messages: 829

    I will usually send a sympathy card if I like the customer.
  7. polecat63

    polecat63 LawnSite Silver Member
    Messages: 2,655

    Thanks everyone!!!!!
  8. Blk94fiveOh

    Blk94fiveOh LawnSite Member
    from MN
    Messages: 112

    Is this a (bad) joke? Or are you really that cold of a person?
  9. thill

    thill LawnSite Member
    Messages: 245

    Same here, the gentleman was the sole remaining owner of the home.

    We sent a card the family and then continued to keep the property looking nice (at no charge) until probate was done on the estate.

    The good will was appreciated and jumped our reputation up a notch or two.

  10. olderthandirt

    olderthandirt LawnSite Platinum Member
    from here
    Messages: 4,899

    Its not a joke! The guy was a pita and insisted he help do a lawn install on a 95 degree day. After telling the guy to go sit down giving him water he kept insisting he was going to work. His wife is a nurse and told him the same thing. Were almost finished and the guys looking kinda sick so I walk him into the garage and sit him in a chair and give him some more water. My guys finish and load the equipment up, and that sob still giving orders. I get his wife and she checks him out takes some vitals and infoms me that she thinks he's have a heart attack and he's bitc*^#g that he's fine, so she decide she gonna take him to the ER. So yes I did ask her for a check before they left for 2 reasons #1 if the guys can bark orders the way he was, he's not that critical #2 If he is that critical and dies I still did the work and want my money and my contract says payment in full upon completion!
    So yea if you think I'm cold cruel person I suppose your right, I have 3 rule that I expect all people to follow, # 1 don't mess with my wife #2 don't mess with my kids and #3 don't mess with my money. And by the way I did call that nite and he did have a small heart attack but he was fine. I went back over to his house and kept it watered for the few days that he could not, 80 miles round trip. So I maybe cold and cruel but I'm thoughtful also.:angel: :angel:

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