I have a client that i want to drop ASAP. I would like to do it in a professional way if at all possible. The reason i want to drop her is because she seems to want to always try to get a free cutting by saying we do a bad job. I have 50 lawn maintenance accounts and i never had a client say i did a shity job or anything along those lines. This lady is older (70's) watches us when we mow through every window of her house. she comes out side to tell the guy trimming what to hit because he "missed a spot" when he didn';t even hit that area yet. Last Friday she says we missed a section of grass by her sidewalk witch i do every time. I took the tape measure out to show her the grass is all at the same height. I already gave her 1 free mowing from the first time she complained and i feel she is just trying to get the work done for free. I just want to be done with this client she stresses me out way more than the job is worth to me. The only problem i have by not just showing up next time is that i mow 6 other houses in the same subdivision. They are all about a block away from this client. What would you guys do? I am thinking the best way is to send a letter of termination. I just am unsure on how to word it.