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Client Termination letter

Discussion in 'Business Operations' started by ryan41, Jun 14, 2014.

  1. ryan41

    ryan41 LawnSite Senior Member
    Messages: 326

    I have a client that i want to drop ASAP. I would like to do it in a professional way if at all possible. The reason i want to drop her is because she seems to want to always try to get a free cutting by saying we do a bad job. I have 50 lawn maintenance accounts and i never had a client say i did a shity job or anything along those lines. This lady is older (70's) watches us when we mow through every window of her house. she comes out side to tell the guy trimming what to hit because he "missed a spot" when he didn';t even hit that area yet. Last Friday she says we missed a section of grass by her sidewalk witch i do every time. I took the tape measure out to show her the grass is all at the same height. I already gave her 1 free mowing from the first time she complained and i feel she is just trying to get the work done for free. I just want to be done with this client she stresses me out way more than the job is worth to me. The only problem i have by not just showing up next time is that i mow 6 other houses in the same subdivision. They are all about a block away from this client. What would you guys do? I am thinking the best way is to send a letter of termination. I just am unsure on how to word it.
  2. Pressedun

    Pressedun LawnSite Fanatic
    Messages: 44,458

    Just word it professionally, find a sample to work from online. Sounds like you do need to get rid of her, PITA. Good luck!
    Posted via Mobile Device
  3. ryan41

    ryan41 LawnSite Senior Member
    Messages: 326

    yeah i do for sure! everytime we mow her lawn she has something new to complain about.
  4. vegandude

    vegandude LawnSite Senior Member
    Messages: 457

    I don't do contracts but when I get a customer that way, I tell them I will carry them for two more weeks or until they find a new company whichever happens first. I have yet to have a customer wait for two weeks, they seem to get the hint.
  5. knox gsl

    knox gsl LawnSite Fanatic
    Messages: 6,164

    I sent one of these letters out to someone similar a few weeks ago. In a round about way said that with the steady list of complaints from her that I felt it would he best if we part ways. She was upset and wanted us to stay but I held my ground and gave her 2 weeks to find a new provider. I'm much happier now.
    Posted via Mobile Device
  6. Southern Lawn Care  LLC

    Southern Lawn Care LLC LawnSite Senior Member
    from Alabama
    Messages: 314

    I "had" a mother and daughter that lived side by side and the daughter started this well I don't know if il have the money to pay you this next cut but I need it cut. I explained ma'am if you can't pay me I can't work for you. Well she decided she could pay and then started this whole you missed this and that. Well the next day her mom started the same crap, they live next to one another. I serviced the yard one more time and both of them called me the same day maybe 15 minutes apart saying the same stuff again. You missed this and that. Well, I had pictures this time and sent them the pictures and explained that I am 100% positive that I did in fact cut and weed eat as contract stated all. They said they are going to buy a mower and handle it themselves. I was very very happy to hear it. They saved me the trouble of doing a letter..
  7. RoyalTree

    RoyalTree LawnSite Member
    Messages: 158

    Dont try to explain your reasons to them. Simply state that you regret to inform them that you will no longer be able to service their property after x date. Thank them for their business and include their final bill.
    Posted via Mobile Device
  8. MullumMow

    MullumMow LawnSite Member
    Messages: 30

    Yea well said by RoyalTree, don't try explain your reason it is just an opportunity to get into a longer difficult discussion. Just keep it positive and thank them for their custom.
  9. Currier

    Currier LawnSite Senior Member
    Messages: 564

    Dear....... Thank you for your business over the past year(s). Due to changes in my personal and professional life I will no longer be able to service your account. You will need to have another service provider by .....


  10. RoyalTree

    RoyalTree LawnSite Member
    Messages: 158

    Its never personal. Its businesses.
    Posted via Mobile Device

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