I have a few clients who must not understand their contracts. My basic contract call for a spring clean-up, weekly maintenace April-November and a fall clean-up. We clean beds only during the 2 clean-ups unless requested by clients, and in the fall, we charge by the manhour for leaf removal. Most clients are still weekly, but a few go to 2 weeks. Client #1 sends me a letter "Since when does a $XX.XX mowing become a $YY.YY mowing w/ leaf removal, or even a $ZZ.ZZ leaf removal only charge?" Actually this is the jist of the 2 page letter from the client. I wrote them back, including a copy of signed contract hi-lighting the leaf charges, etc. Let her know she asked all beds to be cleaned out both times and that we spent a lot more time and effort cleaning up the leaves rather than just mowing. I guess there is no way to just tell them to @@@@-off. Client #2 comes home last week as we're finishing his clean-up. Says that his town had finished clooecting leaves DEC. 15 (which was too early), so he and his wife had done a "clean-up" prior to that. Now it wasn't a large clean-up as 3 of us were there for only 1 1/4 hours and of course had vacuumed leaves into truck. We did fill approx 2 1/2 16'X20' tarps (Z won't fit through 38" gate). Now he will get his bill w/ a letter that if he did his clean-up, that he should have either called me, or cancelled contract for year. I still have at least 40 clean-ups left and 40 more that may go until spring at clients preference. I just don't know if these people are stupid, ignorant, or both. The majority of my clients are really appreciative of our service and professionalism. Maybe its just me, but I keep track of complaints and compliments in the clients file in my software program. If the client becomes a real pain in the a$$, I send them a cancellation via certified mail. This does not happen that often. The above client #1 will not receive a renewal this year, and #2 will only get one if services are paid in full w/ no note of dissatisfaction. If his place looked reasonable clean to me, I would have just let it go until spring instead of doing it last week. Bob Thanks for letting me vent!