1. Missed the live Ask the Expert event?
    Catch up on the conversation about fertilization strategies for success with the experts at Koch Turf & Ornamental in the Fertilizer Application forum.

    Dismiss Notice

Clients ever say your too cheap?

Discussion in 'Lawn Mowing' started by Mowin4cash, Feb 5, 2001.

  1. Mowin4cash

    Mowin4cash LawnSite Member
    Messages: 160

    Had a commercial client say I didn't charge enough. My contract with him was for $550.00 monthly. He said I should be in the $750.00 monthly range, and that when renewel time came, go ahead and increase the price. I did so, and lost the site to another company with almost the same rate. Just don't get it. The guy seemed to be sincere. Did I get screwed or was I just stupid in following the ploy?
  2. Eric ELM

    Eric ELM Husband, Father, Friend, Angel
    Messages: 4,830

    Sounds like someone wanted to get their buddy's in there and to make sure you bid higher so this other guy would get the bid. Sounds like a setup to me.
  3. kutnkru

    kutnkru LawnSite Silver Member
    Messages: 2,662

    I have YET to meet or bid for a commercial contract where there was some kind of customer loyalty. The only loyalty they have is to their budget and bottom line. In the future if you were making a profit, then I would stick to your guns. If you needed to raise the price say $80-100, then I would adjust my price accordingly.

    We cut a property that we have been awarded the bid to for the past three seasons and each year have come in $75 lower than the lowest bid. However because of the machinery we have at our disposal what took the previous contractor almost 4.5(9 total) hours to mow with 2 walk behinds we do in 1.75(5.25 total) with three.

  4. TJLC

    TJLC LawnSite Bronze Member
    Messages: 1,308

    I think any person wanting to pay more than what you are charging, should throw up a flag! I think Eric is right, you were set up.
  5. Green Acres

    Green Acres LawnSite Senior Member
    Messages: 316

    I have never had anything like that happen to me atleast not yet. I have had some people say I was to cheap when I first started out a couple of time I got paid about $150 more than what I estimated it at. This was never for a commercial site just residential.
  6. Scag48

    Scag48 LawnSite Fanatic
    Messages: 6,067

    I usually don't hear people telling me I'm too cheap, they usually say, don't need you anymore, I can't afford it. Well, most of you know, I'm relatively cheap, that's all regional though. No doubt if I lived in a high scale community and with a little more rapid population increase, I'd have it made. I think you got screwed up crap creek on that deal. That just doesn't sound right. I'd want some answers on that one. Is it right to actually ask people why they chose someone else over you especially in this situation? I don't know, maybe it's me, but if it was a good account, I think I'd be a little unsure. I wouldn't sleep just trying to figure out why. I hope you figure out what the deal is. The sooner the better 'cuz them Benedryl's sure are horsepills and I hate swallowing pills.:) Good luck!

    [Edited by Scag48 on 02-05-2001 at 11:48 PM]

    BUSHMASTER LawnSite Senior Member
    Messages: 519

    A wise person gave me this advise when bidding on any job that you are compeitting for the work "The squeeky wheel gets the grease" .......get it! he probally was going to gain a nice $100 CASH rebate every month......just need to know when to play the game.........
  8. Skookum

    Skookum LawnSite Senior Member
    Messages: 675

    I had a commercial account that I made a bid on a few years ago. The owner called and said he had to meet right now, today. I said sure, but I must bring my infant son with me if that was alright. He said sure that was fine. After talking for a few minutes at our meeting at one of his stores, he asked if I was charging him enough. I said by all my figures, yes. He wanted to add 4 flats of flowers at one location, his house. He told me to raise the monthly bill $150.00. For 8 months that was $1,200. After adding it all up it, He told me to add another like $7.00 to make it a nice round number.

    The following year I told him I would like to raise the price $25.00 a month. He said I should, everyone else does every year, but I was the first vendor to ever ASK if it would be OK. So, he told me to make it a even $100 more a month.

    I took a year off from the work this past year (Family Time) He understood and told me he would not sign a contract with anyone but me. He called me several times this past summer to check on me and my family, never once brought up business. Then he called me this fall, wanted to ask if I would be coming back to do his accounts this next year. I told him to give me a day and I would get back to him. I called him next day and said I would. I added that I would like to add $50.00 to my past monthly price. He said "Make it $200, your worth every dollar"!

    I really want this guy to adopt me, but I think he already has in some way. I know my little boy helped on our first meeting. After that it was the work. And lastly, it was my willingness to walk away for my family. I earned his respect. Also, the other LCO did crap work!

    He called me a few days ago and stated he was selling his stores end of next year. He told me whom ever buys them will understand that I go with the stores for a five year term as long as I provide the current level of service plus the inclusion of the snow removal work if I wanted it. (he use to use his wifes son's construction biz for snow) He then asked me for a price, for his budget, to take care of just his house like I had been doing (it was included with the stores). I called him back with the price. He told me to round it off $45 to my favor.

    I LOVE this guy!
  9. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Messages: 10,178

    wow, what a score on that one! those r few and far between. last year i was out for 5 weeks with surgery, and had 4 of my customers all on the same block pay me an extra $5 per cut, i called them and hey, u overpaid me by $20 each, thay said it was to help me make up for money that i lost. very nice people, and they have been paying me the increased rate ever since.
  10. awm

    awm LawnSite Gold Member
    Messages: 3,354

    Unless this was a personal friend ID
    be careful.Could be some son or son in law
    in the buisiness waiting for you to take the bait.
    And if Bushmasters right about kickback .
    You use your own judgement.Not me though
    thats just to much headache if its found out.
    Reputation is something you cant cleanup
    with pinesol.

Share This Page