Discussion in 'Lawn Mowing' started by jsfrk, Aug 17, 2004.

  1. jsfrk

    jsfrk LawnSite Member
    from Ohio
    Messages: 126

    Would you say that you all keep the same clients year after year? Like if I sign up 30 clients for the season, will I have those same 30 the following year. Do they pretty much stick with your business? I wouldn't think you would lose them if you building a good relationship.
  2. fga

    fga LawnSite Silver Member
    Messages: 2,449

    you always lose some. no matter how good your service is. there's always somebody who will undercut you a nickel, and they'll always be a customer who will drop you to save that nickel.

    advice, do your best and don't take it personally when you lose some.
  3. 1MajorTom

    1MajorTom Former Moderator
    Messages: 6,073

    In my opinion, "no".
    I'd say it's 50% good relationship, and 50% luck on keepng a client. Because no matter how hard you try to establish open communication, good service and a good relationship with your customer, something is bound to happen. They pass away, move away, find a relative to service their lawn. So no matter what you do, you are still going to have some turnover of clients. It's bound to happen.
  4. Trevors Lawn Care

    Trevors Lawn Care LawnSite Bronze Member
    Messages: 1,180


    Happened today. Ladys husband just finished his last course in college, and after friday he will take over. She praised me up an down for the good work we did while it lasted but like stated above it happens for various reasons. Only second cancellation this whole season..

  5. jbell113

    jbell113 LawnSite Senior Member
    Messages: 654

    I lost several this year, 1moved, another owns 2 houses now and cant afford me, 1 just decided to start doing it herself, so you can count on losing some but you know it seems like when I lose 1 I get 2 replacements.It will all work out somehow especially if you have advertisements out there.

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