How would you handle this customer. I have been servicing this property for 15 years with no problems. Recently they fell behind in their payments because a family member was very sick. I continued to mow without payment longer than I normally would. To make a long story short, I have not been paid since August 2008. I spoke to the lady 2 months ago, and she acknowledged that she owed me money and assured me she would get me paid. Her husband just passed away in late December, and they just had the funeral a couple of weeks ago. I am trying to be compassionate, but I can't continue cutting without payment. How would you handle this? I have been sending bills, but they get no response. By the way, I also service yards for two other family members in the area, so if I tick her off, I could lose 3 accounts.