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Community Feedback: New Forum Software Is Live!

16460 Views 314 Replies 38 Participants Last post by  Mike_LS
We are excited to announce that we are live on our new forum platform!

It’s been a long time coming. Let’s face it. Sometimes older forum technology lags behind other parts of the internet. Although seeing the same format for a long time is comforting, the member experience shouldn’t include dealing with outdated, unsafe, slow software.

The transition to a new platform will never be 100% smooth but the days of dealing with out of date forum software are over. We have teams dedicated to building a world-class community for you. The development has been steady with regular software releases since May 2019. Asking members for feedback and coming up with ideas for improvement is what we want.

Speed and Reliability Are Key
No one should have to wait for information. This site has been built to be much faster and more reliable, period.

New Homepage Experience
Our algorithm will serve a personal customized feed based on your prior engagement with content on the site. If you’ve liked and or commented, or are following certain topics that are of interest to you, similar content will appear at the top of the homepage.

Search
We have introduced new search algorithms, powered by an industry-leading AI platform, to help you find information faster. We plan to roll out new features to continue improving search, and to power many additional areas of the forum.

Due to the volume of content, our search platform may take some time to complete indexing over the first few days after migrating. During this process, you may see a limited number of posts until indexing has been completed. We appreciate your patience.

Finding Your Way Around
We have made the design clean and simple to use. Near the upper right-hand corner of the community, you will see navigation icons.

The first icon is for what’s new on the site.

Clicking on it, by default, will take you to new unread posts. On that page, you can click on additional tabs as well, such as Popular, if you prefer to view active topics.

Clicking the list icon next to “NEW” will bring you to the full forum listing.

Clicking your avatar will give you a drop-down menu for all things related to your account.

You can also navigate more by clicking the 3 vertical dots.

Dark Mode
We have introduced Dark Mode. One of our favorite features allows you to access the site with a power-saving, and easier on the eyes dark mode. You can access it in the drop-down menu under the 3 vertical dots.

Save Bookmarks
Now you can save your favorite discussion threads and posts! Bookmarks are a handy way to remember and easily find great content or stuff you want to read later.

We also wanted to make it easier for new users to understand the lingo of forums. We have cleaned up various language to more commonly recognized phrases including:
  • Following - Thread subscriptions, and Watched are now known as Following
  • Conversations - Private Messages or PMs are now conversations and can be accessed from the user avatar drop-down in the main navigation
  • Showcase - Showcase is designed for users to "showcase" items/projects through the use of uploaded images, text descriptions and custom content categories. It’s a way to visually and textually provide detailed information on the content you wish to share. The showcase would be similar to a catalog, whereas the gallery would be like a photo album. It can be accessed from the drop-down menu with the 3 dots.
Take a tour and look around! Check out the Help section for some quick FAQs about the new platform.

Please keep all feedback, questions, concerns, requests for help, etc. regarding the new platform right here in this Feedback thread. This will help us make sure not to miss a request for help and also let us pass along your thoughts to our Product team. The Admins and I will be here to help along the way taking note of your comments.

- Community Management Team
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I love it! Im on other forums that use this software and I really like it. Good work.
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During your transition to the new platform, I will be here to help with any questions, help with navigation or how to do things, and listen to your feedback, so please don't hesitate to holler at me. I want to help. You can also check out our FAQs.

I do want to take a moment to introduce myself. My name is Cricket. When I was born, my father told his friends I was the ugliest baby he had ever seen and that I sounded just like a cricket (I was born with the hiccups.), so yes, I have been Cricket for a very long time now. I live just outside of San Antonio, Texas. I spend most of my free time outdoors and exploring the back roads. During late autumn, when it starts to cool down, I disappear from the world for a bit for camping trips and hiking.

Please don't be afraid to explore and test out things to see how they work on the site. :)

Although you can certainly use the "insert image" icon to upload an image to your post, you can also drag and drop it to the text editor or even copy/paste it into there!

You can easily share videos by adding the URL directly into the text editor!


Gif links from sites like giphy.com will display automatically by adding the gif URL directly in the text editor. Try it!


I am a huge fan of the dark mode for the community. What is your favorite feature?

The new forum software is still a work in progress.

We will be seeing regular updates, which are primarily fueled by community feedback. While that doesn't mean we can action every request, we will actively listen to the feedback and share it with the developers. We ask you to keep any questions, thoughts, or feedback about the new forum software in the Community Feedback thread to help us keep all the information together, so we don't miss anything.

There is still some work going on behind the scene, so you may notice some changes as we work.
  • It can take 24-48 hours for the site to finish indexing, so it may take a bit for search results to return accurate results, including showing all your threads/posts under your profile.
  • We will continue to clean up the order of the sections on the full forum listings page, so you might see some stuff move around.
  • We are reviewing permissions and special permission sections so let us know if you notice any issues that you would like us to look into.
I have worked with our community support team for seven+ years. I have worked with forums for closer to two decades. So I won't always know the answers to your questions, but I can find someone who does, as needed. ;)

- Cricket
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Everything looks great! I just wish we still had the live emojis :cry:
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Why do the off topic threads show in the new posts search while not logged in?
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Why do the off topic threads show in the new posts search while not logged in?
I will check on this.

- Cricket
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Why do the off topic threads show in the new posts search while not logged in?
I will check on this.

- Cricket
This should be resolved now.

- Cricket
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Everything looks great! I just wish we still had the live emojis :cry:
Can you tell me more about this? You are referring to the smilies, is that correct?

If there are specific smilies you are missing, we may be able to add a few in.

- Cricket
Can you tell me more about this? You are referring to the smilies, is that correct?

If there are specific smilies you are missing, we may be able to add a few in.

- Cricket
Yes, the smilies used to move in a loop or something like that, now they just stay put. It’s hard to describe
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I’m gonna miss the head smacking the brick wall emoji. Not sure I like the new format, but I don’t generally like change.
I will say, dark mode is awesome! And the sites defiantly faster!(y)
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Trying to post on my phone (Samsung), but when I click the "Reply" button at the top of the thread, the screen gets "greyed out" as though another box/window should appear for me to tye in, but... nothing.

I posted this via my laptop.

Edit:
Actually, I think what I clicked was a "Quote/reply" (with "word ballon" next to the word "Reply), so I'm not even seeng any place TO enter text to post in a thread.


EDIT: NEVERMIND! I'm an idiot. Apparently I was logged off and didn't realize it.

Carry on.

Oh, and PLEASE consider removing the TIME LIMIT for making edits to posts so things like this can be noted/corrected.
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I’m gonna miss the head smacking the brick wall emoji. Not sure I like the new format, but I don’t generally like change.
I will say, dark mode is awesome! And the sites defiantly faster!(y)
We will work on getting more added back in today or tomorrow.

- Cricket
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Trying to post on my phone (Samsung), but when I click the "Reply" buttonat the top of the thread, the screen gets "greyed out" as though another box/window should appear for me to tye in, but... nothing.

I posted this via my laptop.
If you hit the reply button it quotes. You just scroll to the bottom to reply.

I will post the quote tutorial below so that it makes more sense to you what I am saying. :)

How To Quote

When you see a post that you want to quote, click the reply button on that post. It will automatically add the quoted content to the content area where you can add your reply/comments following the code.

How To Multi-Quote

Step 1
: Click the multi-quote icon at the bottom of each post that you want to quote.

Step 2: Scroll down to the text editor where you are going to write your post. Click "Insert Quotes".

Step 3: A small window will pop up for you to verify (or delete) quoted content that will be added to your post. Click "Quote messages".

Final Step: The quoted content will automatically be added to the text editor.

Add your comments and click to post your reply.

Added Notes: You can multi-quote from more than one discussion thread in the forum. You can also simply highlight the part of the text you want to quote. A small popup will allow you to choose the multi-quote option using just the selected content.


-Cricket
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I guess I'll get used to it, but this "keeping up with the joneses" crap makes me spend more time trying to figure out where and how everything is/works than enjoying the site. It's a lawn forum for pete's sake. It doesn't need to be fancy or ultra fast. Not a fan of the changes each time they happen, but as I said, I will eventually get used to them (or just start losing interest in this site.)
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How do I make the push notification popup on my phone go away?
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Why didn't those we had on ignore etc follow us on over to this new system and stay on ignore? I actually don't recall all I had on ignore now but wish I had made a list. I didn't even know the site was going to change. Does ignore totally block others from replying to you/seeing your posts, even if those posts are in quotes in someone else's post? In other words, a total block? That is what it should do. Also, why do I have to click on my icon to know if there are alerts? It would be much more useful if a red bubble with the number of new alerts etc showed up in one corner or another of my icon.
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Why didn't those we had on ignore etc follow us on over to this new system and stay on ignore? I actually don't recall all I had on ignore now but wish I had made a list. I didn't even know the site was going to change. Does ignore totally block others from replying to you/seeing your posts, even if those posts are in quotes in someone else's post? In other words, a total block? That is what it should do. Also, why do I have to click on my icon to know if there are alerts? It would be much more useful if a red bubble with the number of new alerts etc showed up in one corner or another of my icon.
When you ignore a member you don't see THEIR posts. Quotes can be an exception to this as they are part of the member's post that made the quote.

Update: At some point, I am hoping to have the option back for total blocks but I do not have an ETA on this.

- Cricket
Also, why do I have to click on my icon to know if there are alerts? It would be much more useful if a red bubble with the number of new alerts etc showed up in one corner or another of my icon.
Alerts/Notifications

A dot on your avatar near the upper right-hand corner of the site indicates that you have alerts or new conversations (private messages). When you click on your avatar you will see a number next to Alerts and/or Conversations indicating how many new ones you have. Click on each to view them.

You can adjust your settings for alerts by selecting Account Settings and then Preferences from the left side navigation on the new page.

Scroll down to “Receive a notification when someone…” and set your preferences.

For email alerts, scroll down to Content options and adjust your settings.

Make sure to click Save at the bottom if you make any changes.

- Cricket
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How do I make the push notification popup on my phone go away?
Clicking on NEVER should make it disappear. Is that not working for you?

- Cricket
Oh, and PLEASE consider removing the TIME LIMIT for making edits to posts so things like this can be noted/corrected.
How To Edit A Post

Click on the 3 vertical dots to the far right of the timestamp. Select “Edit”.

Members have unlimited editing of new posts for the first 24 hours after posting. Up to 10 existing posts (older than 24 hours) may be edited per week. More editing will be allowed as each of those 10 edits expires every 7 days.
- Cricket
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