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Community Feedback: New Forum Software Is Live!

16460 Views 314 Replies 38 Participants Last post by  Mike_LS
We are excited to announce that we are live on our new forum platform!

It’s been a long time coming. Let’s face it. Sometimes older forum technology lags behind other parts of the internet. Although seeing the same format for a long time is comforting, the member experience shouldn’t include dealing with outdated, unsafe, slow software.

The transition to a new platform will never be 100% smooth but the days of dealing with out of date forum software are over. We have teams dedicated to building a world-class community for you. The development has been steady with regular software releases since May 2019. Asking members for feedback and coming up with ideas for improvement is what we want.

Speed and Reliability Are Key
No one should have to wait for information. This site has been built to be much faster and more reliable, period.

New Homepage Experience
Our algorithm will serve a personal customized feed based on your prior engagement with content on the site. If you’ve liked and or commented, or are following certain topics that are of interest to you, similar content will appear at the top of the homepage.

Search
We have introduced new search algorithms, powered by an industry-leading AI platform, to help you find information faster. We plan to roll out new features to continue improving search, and to power many additional areas of the forum.

Due to the volume of content, our search platform may take some time to complete indexing over the first few days after migrating. During this process, you may see a limited number of posts until indexing has been completed. We appreciate your patience.

Finding Your Way Around
We have made the design clean and simple to use. Near the upper right-hand corner of the community, you will see navigation icons.

The first icon is for what’s new on the site.

Clicking on it, by default, will take you to new unread posts. On that page, you can click on additional tabs as well, such as Popular, if you prefer to view active topics.

Clicking the list icon next to “NEW” will bring you to the full forum listing.

Clicking your avatar will give you a drop-down menu for all things related to your account.

You can also navigate more by clicking the 3 vertical dots.

Dark Mode
We have introduced Dark Mode. One of our favorite features allows you to access the site with a power-saving, and easier on the eyes dark mode. You can access it in the drop-down menu under the 3 vertical dots.

Save Bookmarks
Now you can save your favorite discussion threads and posts! Bookmarks are a handy way to remember and easily find great content or stuff you want to read later.

We also wanted to make it easier for new users to understand the lingo of forums. We have cleaned up various language to more commonly recognized phrases including:
  • Following - Thread subscriptions, and Watched are now known as Following
  • Conversations - Private Messages or PMs are now conversations and can be accessed from the user avatar drop-down in the main navigation
  • Showcase - Showcase is designed for users to "showcase" items/projects through the use of uploaded images, text descriptions and custom content categories. It’s a way to visually and textually provide detailed information on the content you wish to share. The showcase would be similar to a catalog, whereas the gallery would be like a photo album. It can be accessed from the drop-down menu with the 3 dots.
Take a tour and look around! Check out the Help section for some quick FAQs about the new platform.

Please keep all feedback, questions, concerns, requests for help, etc. regarding the new platform right here in this Feedback thread. This will help us make sure not to miss a request for help and also let us pass along your thoughts to our Product team. The Admins and I will be here to help along the way taking note of your comments.

- Community Management Team
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Looks like in this thread, posts are stuck on saying “a moment ago” when they’ve been posted for awhile. Not sure if it’s only hanging up for me.
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Looks like in this thread, posts are stuck on saying “a moment ago” when they’ve been posted for awhile. Not sure if it’s only hanging up for me.
It does display as A Moment Ago for a bit, but if you hover over that, it will give you the date and time.

- Cricket
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I will be stepping away for the afternoon but I will return this evening to answer more questions.

@Mike_LS will be by shortly to help y'all in the meantime. :)

- Cricket
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If you turn it off long enough to click NEVER it should work, but it may still be in your cache.

Do you have another browser you can try that does not have an adblocker?

- Cricket
I was using Gohstery, switched to Chrome, disabled push and now it works.
Thank you!
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Perhaps this info is listed? But please list ALL the attributes of that Premium Membership offers.

I already ante'd up since I'm hoping to absolve myself of unwanted SPAM sent to my email for lawsuits/etc...
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Double-check your preferences and also make sure they aren't going into a spam folder.
.......
:eek:
OK, Thanks for the info. that's exactly what was happening!

P.S. Bring back the missing L.S. emojis, if you would please.
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Perhaps this info is listed? But please list ALL the attributes of that Premium Membership offers.

I already ante'd up since I'm hoping to absolve myself of unwanted SPAM sent to my email for lawsuits/etc...
Some of the benefits are a reduced ad experience, a "Premium Member" badge displayed below your user name, access to premium forums and unlocked focus reading mode. Here is a link for more information https://www.lawnsite.com/premium-membership/
OK, Thanks for the info. that's exactly what was happening!

P.S. Bring back the missing L.S. emojis, if you would please.
we are working on bringing back some, if not all, of the former emoji's
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I was using Gohstery, switched to Chrome, disabled push and now it works.
Thank you!
Unfortunately, my Gohstery browser is still not working correctly. The push popup is gone but when I click on my avatar icon at the top of the page all I get is my Account Details page. I do not get a list of options like I do on my pc.
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Unfortunately, my Gohstery browser is still not working correctly. The push popup is gone but when I click on my avatar icon at the top of the page all I get is my Account Details page. I do not get a list of options like I do on my pc.
The hamburger menu for that is at the top center, on mobile.

-Mike (not the good Mike)
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The hamburger menu for that is at the top center, on mobile.

-Mike (not the good Mike)
The three-dot thing doesn't do anything, the avatar icon just gives me my Account Details page, the dots and lines thing gives me the forum list, and the "New" bubble gives me the new posts. I can't get - My profile, Following, Alerts, etc..
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On mobile, clicking your avatar (top right), should give a list of things, one of them being account settings. You don't see any of this?

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-Mike
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On mobile, clicking your avatar (top right), should give a list of things, one of them being account settings. You don't see any of this?

View attachment 509268

-Mike
That's exactly what I don't see. I can just use Chrome but I would really like to use Gohstery. Thanks for your help with this.
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Suggestion:

The background color of the area that has our name, join date, post count, etc., is the same hue as when you quote someone's message. When scrolling through multiple posts this gets annoying and strange to the eyes. Can the hue/color of one of these be adjusted?
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That's exactly what I don't see. I can just use Chrome but I would really like to use Gohstery. Thanks for your help with this.
Are you able to clear your browser/cache and then log back in? maybe your browser is holding a bad memory? I just double checked on mobile (Android) and am seeing the the drop down menu described above
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That's exactly what I don't see. I can just use Chrome but I would really like to use Gohstery. Thanks for your help with this.
I'm not familiar with Gohstery, unfortunately. If you don't wanna use Chrome, I strongly suggest Brave.

I'm wondering if its blocking certain CSS..

-Mike
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Suggestion:

The background color of the area that has our name, join date, post count, etc., is the same hue as when you quote someone's message. When scrolling through multiple posts this gets annoying and strange to the eyes. Can the hue/color of one of these be adjusted?
There is a slight difference with the color/hue and I can see if this is something that can be addressed. In light mode, there is a bit more of a difference in the color/appearance then in dark mode
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Are you able to clear your browser/cache and then log back in? maybe your browser is holding a bad memory? I just double checked on mobile (Android) and am seeing the the drop down menu described above
I'm not familiar with Gohstery, unfortunately. If you don't wanna use Chrome, I strongly suggest Brave.

I'm wondering if its blocking certain CSS..

-Mike
Okay, I was able to clear the cache in my Ghostery browser and now I'm getting all the menu items and everything seems to be working correctly.
Thank you very much!
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When you ignore a member you don't see THEIR posts. Quotes can be an exception to this as they are part of the member's post that made the quote.

Update: At some point, I am hoping to have the option back for total blocks but I do not have an ETA on this.

- Cricket
Cricket, do you manage electriciantalk forum, too? I coulda swore there was a Cricket admin over there.
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So I just clicked "Alerts" to find that I've just been awarded a whole lotta TROPHIES! 🏆🏆🏆🏆🏆🏆🏆🏆🏆
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