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Contacting Current Customers

Discussion in 'Lawn Mowing' started by OrangeToys, Feb 22, 2010.

  1. OrangeToys

    OrangeToys LawnSite Bronze Member
    from SW MO
    Messages: 1,034

    How and when do you all start getting in contact with your previous customers before the new season starts?
  2. yankeerose

    yankeerose LawnSite Member
    Messages: 24

    before the snow stopS NOW or the last week in Feb
  3. NINER

    NINER LawnSite Member
    Messages: 204

    never lost too much contact sent holiday cards all 4 sent contracts feb 1 and they are coming in left and right.
  4. MikeKle

    MikeKle LawnSite Platinum Member
    Messages: 4,253

    I am sending my spring letters out tomorrow along with rate increase letters for 50% of my customers! I figure I should be mowing by the middle or end of March, so right now is a good time for the letters to go out.
  5. OrangeToys

    OrangeToys LawnSite Bronze Member
    from SW MO
    Messages: 1,034

    thats one thing im working on this week.
  6. CrazyBlonde

    CrazyBlonde LawnSite Member
    Messages: 186

    We always send a Thanksgiving card telling them how thankful we are to have them as a customer, and inclose a coupon for referrals or a small discount for prepays.
    Also a Christmas Card with our current flyer, and again referral coupons.
    Then if that didn't get em, we do Valentines, and also mail out letters.
    We are a fert service, so we like to get a commitment before all the big guys start hitting them up.

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