I mowed a lady last week (in the rain) anyway in our "agreements" it clearly states if you have a gate and its locked or unaccessable do to whatever you will be charged the normal rate and if you request us to come back you will be charged the normal rate again. To some this may sound extreme but after last year and all the B.S. with locked gates and people calling a day or two later bitchin about why the back yard wasn't mowed, this is something I had to do. Anyway she called bitching "I want to know why you didn't mow the back yard" I said back, your van was parked less than a foot away and we couldn't even fit a small mower through, she went on and on about how she is hard of hearing and she didn't hear us banging on the door. So long story short, I said we would be back to mow on the next scheduled date, her response, "well ok I guess" She calls today asking why she got a bill for last week, I get into it again with her about the locked gate and full amount thing in the agreement, she then says well I found another guy to mow her yard, I said you cant, you signed our contract and just because you couldn't hear us banging on your door doesn't justify firing us. People just think a mowing contract is just a place to practice their signature. OLD PEOPLE SUCK!