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Discussion in 'Starting a Lawn Care Business' started by ALBsun1, May 26, 2004.

  1. ALBsun1

    ALBsun1 LawnSite Member
    Messages: 114

    Hello all. I have about 75 relatively small residential accounts and i am new to the internet. i am looking for advice on how to consolidate my accounts, and set up a possible annual contract / package for each customer, so i will not waste as much time driving around, doing weekly billing, etc. Wondering how other residential mowers first approach a customer. I was thinking of putting together a total package that would consolidate it all on both ends,( spring clean,mulch,two aerations,cuts,fall clean,etc), and what the going rate for such an account would be (avg lawn i have is $30 / cut). I am fine, and making decent money, but would like to have the info to improve on some of the finer points that may make my life easier. Thanks for any advice in the future, and thanks to all the commercial guys that do take the time to help out us "little" guys trying to get something going in the business.
  2. BCSteel

    BCSteel LawnSite Senior Member
    Messages: 876

    I find that most home owners dont want to get locked into a year long contract. When I was doing houses, I would bill once per month. At the beginning of the year I would call every customer and ask if they wanted the full package again, or what ever they had done the previous year. If something was going to be a big bill I would always ask them about it before starting because their financial status may have changed or they just didn't want something anymore.

    Most of the time the people that I was working for didn't mind if I did small things to speed up my time there as long as it didn't make their yard look bad. I would simply ask them if I could make the garden a little more round in this corner or raise the branches on that tree, at my cost. That way, they think that they are getting a little free work but in the long run it is making you more money.

    Its a little more time consuming than a contract but in return you are in closer contact with the customer and imo, that is a good thing.

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