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Crew accountability ap??

Discussion in 'Business Operations' started by azlandshapes, Feb 12, 2020.

  1. Crazy 4 grass

    Crazy 4 grass LawnSite Silver Member
    Messages: 2,181

    Check out the recent thread entitled

    Inexpensive GPS
     
    Mark Stark likes this.
  2. Mark Stark

    Mark Stark LawnSite Fanatic
    Messages: 8,373

    The GPS units are provided for free from the company we use. We pay something like $15 per month per unit. No contracts. They've had great customer service and we've been happy with them.

    The company that we work with is called: One Step GPS.
     
  3. North Idaho Dream

    North Idaho Dream LawnSite Fanatic
    Messages: 6,276

    Dash cams come in handy too. :)
     
    Mark Stark, hort101 and Crazy 4 grass like this.
  4. grassmonkey0311

    grassmonkey0311 LawnSite Gold Member
    Messages: 3,529

    We use yardbook with tablets in the trucks as well as GPS trackers inside the trucks. When they click "complete" when the job is done on the yardbook app, I can compare it to what the GPS data says. It's 100% impossible to fool the data.

    I let all employees know prior to the season the policy on skipping lawns- zero tolerance and no 2nd chances.

    For customers, the first time they complain, I go through the data from yardbook and the truck GPS and let them know it matches up. I also stop by and take pictures (maybe we mowed it and did a sloppy job). If they complain again after another mowing (and are biweekly) they need to change to weekly or find another lawn service. If they are already weekly, I refer them to another lawn service.

    Every year we have a small hand full that say we didn't mow.
     
    North Idaho Dream likes this.
  5. RedSox4Life

    RedSox4Life LawnSite Bronze Member
    from Mass
    Messages: 1,915

    Not trying to hi jack the thread here...... it can you elaborate on why you like Tsheets? Did you look into the others like jobber and service autopilot? What made you not choose one of those?
     
  6. andersman02

    andersman02 LawnSite Senior Member
    Messages: 802

    I would really look into some kind of crm software that tracks gps and start/stop times, many do it
     
  7. Crazy 4 grass

    Crazy 4 grass LawnSite Silver Member
    Messages: 2,181

    @RedSox4Life -

    Tsheets isn't the only way. It might not be the best way either. It's what my company has been using and it works for us. I haven't used either of the programs you mentioned so I cant really compare to them. The way I picked t sheets - I asked a couple close friends in the trades what program their companies used to track time. They both used t tsheets. I researched it a bunch, liked what I saw and have been using it ever since. I've commented in several threads on this topic at length and to avoid retyping I'm just going to post a couple of my past comments in other threads on this.
     
  8. Crazy 4 grass

    Crazy 4 grass LawnSite Silver Member
    Messages: 2,181

     
  9. Crazy 4 grass

    Crazy 4 grass LawnSite Silver Member
    Messages: 2,181

     
  10. grass man 11

    grass man 11 LawnSite Senior Member
    Messages: 391

    Service autopilot. Crew takes before and after photos. Devices get GPS. Beyond that if your team really was there, there should be obvious signs of work being done. Last question to ask, how big of a problem is this? Is it often, how costly is it. Too many times we try and solve problems by putting out small fires with larger buckets of water. Sometimes the best thing to do from an ROI standpoint is let the small fires burn out on there own.
     

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