I'm not writing to whine or even complain. I am curious about customer behaviour. This is my first year doing this on the, shall we say, "up and up". You know, insurance, tax liscense and the like. I have a customer that I picked up last year and she has always been a bit fickle. She'd call saying that she wanted something done so I show up and it was, "You know what, I decided to do something different. She'd still hire me but instead of cleaning out a flower bed, I'd end up hauling stone and spreading it down the edge of her 450 foot drive. Always charged her $27.00/hr/man and billed it as such. Always myself and a 2 man crew. No complaints. Last week we had a bad windstorm. She called to have me clean up a couple of trees that blew down. I have a 2 man crew to work with me on such jobs. We did the cleanup. It took 3 men 3 hours a piece for a total of 9 manhours and 3 truckloads of wood. The city is allowing free dumping of storm debris so I didn't even charge for the hauling. Left the bill. Today, 3 days later, I get a call. She wants me to justify the bill. I told her it took 3 men 3hours a piece for a total of 9 manhours and 3 truckloads of wood. I told her $27.00/hr. All of a sudden she took offense to the price. Remember, I've always charged this. She said that she never agreed to pay for more than one man. Tried to explain that it was more than a one man job. She said she'd pay it this time but that she would be looking for someone else. She said that $25.00 was uncalled for. I tried to explain about taxes, gas, insurance, work comp and the like but her only comment was, "cost of doing business. The customer should not be charged for these things." Well, I say, where's this money to cover costs to come from? Have any of you had a similar experience and how did you handle it? Most customers have had no problem with price including this lady, until today. I had one customer earlier in the year tell me I was a bit pricy but $27.00 doesn't seem too far out of line given the quality and speed of work.