customer appreciation

Discussion in 'Business Operations' started by Ken Kesey, Aug 14, 2004.

  1. Ken Kesey

    Ken Kesey LawnSite Member
    from Here
    Messages: 114

    What do you give your installation customers as a gift for spending a small fortune?

    Gift certificates? Expensive bottle of wine with cheese? Movie tickets?

    How do you show them you appreciate their business with a gift?
     
  2. TLP

    TLP LawnSite Member
    Messages: 2

    Any of the above would show that you appreciate your customer and would be a welcome touch I am sure
     
  3. ElephantNest

    ElephantNest LawnSite Bronze Member
    from La.
    Messages: 1,878

    I give them a receipt.
     
  4. BCSteel

    BCSteel LawnSite Senior Member
    Messages: 876

    Well, I have always been on the recieving end of the tips from my work. Seems kind of backwards to tip them for letting you work on their prop.
     
  5. DanaMac

    DanaMac LawnSite Fanatic
    Messages: 13,163

    Give them something extra for the job. An extra couple of shrubs, a tree, gift certificate for flowers from your local nursery, if cold weather city - free winterization on irrigation, etc.
     
  6. steve in Pa.

    steve in Pa. LawnSite Senior Member
    Messages: 294

    we always give our hardscaping customers a fruit basket at christmas hand delivered to the door.
     
  7. HOOLIE

    HOOLIE LawnSite Gold Member
    Messages: 3,981

    Ditto that. Personally, I send out X-mas cards to all my regular mowing customers (even the Jewish ones, very politically incorrect). I suppose for a large install job, you could offer some follow up service, such as pulling weeds, at an attractive rate for the customer. Just a thought.
     
  8. Rex Mann

    Rex Mann LawnSite Senior Member
    Messages: 621

    We always send out hand written thank you notes. And, we ask them to send us a friend.

    Peace,

    Rex

    PAVERSINSTALLED.COM
     
  9. lawnman_scott

    lawnman_scott LawnSite Fanatic
    Messages: 7,547

    I give what elephantnest gives, a reciept. Does the guy who delivers the sod for the install show up with a bottle of wine and some cheese?
     
  10. Grimace

    Grimace LawnSite Member
    Messages: 21

    I hope some of you are joking. A little courtesy goes a long way. People remember the guys that go above and beyond whats expected.

    Grimace
     

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