I wanted to get some opinions on how others would handle this. I did a one time leaf clean up about 4 weeks ago. This isn't a regular customer. Where this lady lives, the township comes through and vacs up the leaves twice in the fall. All the residents have to do is get them to the curb. She wanted it done asap, even though she knew the township wasn't coming through again for about a month (we missed the first one, because she didn't call us until the last minute to tell us when they were coming. And she didn't want to wait until closer to the second pick up date). I piled the leaves at the curb. It's against the law the put them in the street. I couldn't pile them on the sidewalk, so the only place they could go was on the strip of grass between the sidewalk and street. This is about a 4' wide strip and the leaf pile was about 20' long. She just called tonight to say the township picked them up today and the grass underneath is dead. I don't feel as though it's my problem, since I did what she wanted, when she wanted, and I didn't have any other choice as to placement. I could have taken them with me for an additional charge, but she was already not crazy about the price I was charging her for the clean up. She would have never paid more for removal (plus it's just not the norm in that neighborhood, everyone leaves them for the township there). I haven't called her back yet. She didn't actually say she wanted me to so something about it, she said she wanted me to know. I'm sure she's laying a guilt trip on me so that I'll do something for her. She still owes me $50 because she had us come out to cut the grass about 2 weeks after we did the leaf clean up. So.......curious how you guys would handle this. I have a couple thoughts on what I'll do.