Customer called pitching a fit

Discussion in 'Lawn Mowing' started by michigangrass, May 26, 2003.

  1. michigangrass

    michigangrass LawnSite Member
    Messages: 118

    A new customer we just signed 10 days ago called just minutes ago stating that its been 10 days since we've been to her house. She was pitching a fit and asking "are you going to cut my grass or what?


    When we signed her, she repeated over and over and over that she only wants the lawn cut every two weeks. She also made it clear that she did not want to see her statement with anything other than 2 cut per month.
    So, my first question to her was..."how many days are in a two week period?...exactly...I'll see you Thursday."

    :confused: :eek: :dizzy:

    Yeh, my first mistake was signing this fruitcake up. I knew better than to sign another bi-monthly...we've been discussing moving away from it...but I find it hard to turn down new customers...$$
  2. Shuter

    Shuter LawnSite Bronze Member
    Messages: 1,171

    I also have two customers the same way. The accounts do not make or break my company. I just show and do the work, hoping that the will quit. No luck yet.
  3. longviewlawncare

    longviewlawncare LawnSite Senior Member
    Messages: 298

    i have a couple biweekly accounts. They don't hurt as long as they know it is every 2 weeks. If they want it cut more they call and i send a bill. Most of mine are right next to full service accounts so it is easy money for me.
  4. SWD

    SWD LawnSite Senior Member
    Messages: 988

    Nope, no way I will put up with that bull#$%^!
    They call with the attitude, not only am I gone, but they get a bill for it.
    No pay - talk in front of the judge!
  5. Rhett

    Rhett LawnSite Bronze Member
    Messages: 1,071

    Had one call Sunday and she could not believe I cut her little lawn and insisted that all I did was edge and weed eat. Like a Patsy I went over on Sunday and knocked down her front yard at no charge. That was before I looked at the schedule and the half empty bag of fertilizer that had been applied. Go figure. No more By weeklies
  6. bob

    bob LawnSite Platinum Member
    from DE
    Messages: 4,260

    In your post you mentioned it was a "she". Let me guess, she is an elderly woman, right? I avoid elderly women and Indians like the plague.
  7. Evan528

    Evan528 LawnSite Silver Member
    Messages: 2,144

    lol Ditto!!!
  8. finish line strips

    finish line strips LawnSite Member
    Messages: 10

    People that want there yard cut bi-weekly are trying to save money, so what i always do is charge them for 11/2 cuts in otheres words if i was going to charge them 30 a mowing i would charge them 45 per mowing because lets face it you are going to have to mow them 2 times in order to make there yard look nice.....but yeah i know what ya mean you hate to turn work down...
  9. michigangrass

    michigangrass LawnSite Member
    Messages: 118


    She wasn't elderly but you nailed it...indian.
  10. bob

    bob LawnSite Platinum Member
    from DE
    Messages: 4,260

    After about my sixth Indian customer, I realized that they are all the same. "Give me $100 worth of work and I'll give you $10 in cash!" I had one customer(Indian) that paid me with 2 rolls of quarters, each roll was missing 50 cents. I'll never take on an Indian customer again.

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