I was cutting a large multi-unit housing complex today for the first time. I no sooner got the mower off of my trailer when the manager came out of her office and yelled over the mower engine that she needs some dandelion treatment on the grounds. I turned the throttle down and told her that this wasn't in my contract and that I don't put down herbicides. She acted super P/O'ed. I started to explain that I don't have an applicators liscense and she threw her hands in the air and started to walk away. I told her that I could have someone do it from a different company. She said never mind. As she walked away shaking her head, I said I could at least tell her what to use for the dandelions. She turned and yelled that she know what to use. You have to have some background here. I had this contract awarded and signed last fall. She then asked me if I could do the snow removal too. After I did the first snow, she called all upset with the prices. She said it didn't even snow enough to have any removal. I explained to her that the prices were on the contract and that it was understood that these prices were acceptable. She griped enough that I cut her some slack on the snow prices on her 2 complexes. I knew she was going to difficult, but this is ridiculous. I don't want to lose this account because although she only has 2 complexes, I cut 5 others for the property management company that she works for, but for another manager. I really dont what to do.