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Customer caught me off guard

Discussion in 'Pesticide & Herbicide Application' started by humble1, May 7, 2008.

  1. humble1

    humble1 LawnSite Silver Member
    from MA
    Messages: 2,519

    I dont include my grub control in my program, its an extra upsell along w/ surface insect, aeration etc.

    So i get this guy to sign he has 2000 sq ft and sign him for my 6 apps including lime, he asks what i charge for grub control, i say its on the contract down below. he says wow thats a lot of money for such a small yard. He says i could buy a bag and it would lasy me 3 years. He says that i am a lot more that what he can buy it for. I say well, you are only looking at it from a product cost point of view, i have the product cost, the time to go get it, the time to drive to your house, the time to put it down, my overhead and the cost of my time. He said well ill hire you for everything else but ill put down my own grub control. I said okay.

    What would you do, and how would you handle his?
  2. grass disaster

    grass disaster LawnSite Silver Member
    Messages: 2,753

    i think it's already handled. what's the problem?
  3. Stillwater

    Stillwater LawnSite Platinum Member
    Messages: 4,889

    you did fine ........
  4. mngrassguy

    mngrassguy LawnSite Silver Member
    Messages: 2,167

    You don't have to guarantee it
  5. greendoctor

    greendoctor LawnSite Fanatic
    Messages: 9,994

    This is yet one more reason why I do not put down any granules. There is no Lesco in Hawaii and the local vendors are very good about not doing business with homeowners. Need insect control? its Talstar and no one will sell that to a homeowner. Nutsedge/kyllinga? theres Certainty I hope you have use for the 1.25 oz pack, the right surfactant and a callibrated sprayer. I know granules are convenient, however that is something an unqualified person thinks he can do himself. Fertilizer? Last time I checked there is no potassium nitrate, urea or water soluble micronutrients sold out of the big box stores or even the small enthusiast gardens shops in town. When dealing with a prospective client, I make it very clear that what I do is not something they can easily or legally replicate themself at a fraction of what I charge. One of my selling points is that I do not use granules. Also, I am the only person applying anything other than water to a lawn. Even then, I have control over irrigation coverage and scheduling otherwise no sale. If someone wants to spray or spread something on the lawn, they do not need me. They know it all and I do not want the liability exposure for their ignorance.
  6. Stillwater

    Stillwater LawnSite Platinum Member
    Messages: 4,889

    So what you are saying is it is unlawful for a homeowner to treat his own lawn. Ahh ok..
  7. greendoctor

    greendoctor LawnSite Fanatic
    Messages: 9,994

    With some of the products I apply, yes. "for commercial use/use by lawn and landscape service personel". That is on the label. For the fertilizer, I do not want to ever give the impression I am applying what the homeowners can buy from Home Depot. If the homeowner thinks he can throw granules and get the same results, good. He may do so and stop wasting my time.
  8. Stillwater

    Stillwater LawnSite Platinum Member
    Messages: 4,889

    What product has the words for commercial use/use by lawn and landscape service personnel Printed on it. I have every label of every product sold in the united states in my data base I would like to read it.
  9. greendoctor

    greendoctor LawnSite Fanatic
    Messages: 9,994

    Then what is printed on every bottle of Talstar and Speedzone is meaningless.
  10. greendoctor

    greendoctor LawnSite Fanatic
    Messages: 9,994

    Regardless, I am not in business to cater to DIYers. Either someone wants a specialist to manage their lawn and landscape or they are a DIYer. This is a free country, so if someone wants to acquire products intended for professional use and apply it themselves, that is their choice. However, once that happens, I will not service that account. Reason why I take this position is an incident that happened to me several years ago. A client applied a herbicide to kill nutsedge and destroyed his lawn. My former employer was blamed and being the licensed applicator, it would have been my fault. Good thing there was no record of any application capable of causing that kind of damage. Even then there was still controversey, the damage was blamed on neglected disease and insect infestation. To protect myself, either I spray the lawn or not at all. A DIYer can do as he pleases, but do not involve me in any way.

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