I gave a bid to a husband and wife. They didn't sign up right away, but the wife called 2 days later (friday) to accept my entire bid, which included aeration. I also asked about seeding and they said they weren't interested. This customers yard is the most compacted soil i have ever seen in addition the sod that the customer layed last year is dead/dormant. Large bare spots ect. Also this customer doesn't have anything to prune. After reading please post with how your would reply to an email that a customer left me My wife, Erin, started service with you and your crew (Ryan) was here on Sunday performing Spring Clean-up. Thanks. Ryan said he'd have someone contact us (so this is only a reminder) about seeding the thin areas of our lawn which was only seeded late last year. The yard is very shady. We would also like to know when you will be applying fertilizer so we can make sure our pets will not be able to access the yard. Finally. I don't know if you perform service on Sunday's regularly but we ask that no motorized service be performed on Sunday's as a favor to our neighbors. We are very pleased with the spring clean-up and look forward to your continued service. Please also let this serve to confirm that our service includes spring cleanup, lawn maintenance, fall cleanup (excluding gutters) and 5 fertilizer applications only. We have requested a price for the seeding service. No aerations or punings are ordered at this point.