So, Yesterday was the first day back out starting spring cleanups and lawn cleanup. My typical spring cleanup includes Blowout of hardscapes, raking of lawn(i use a JRCO Tine Rake) and mowing/bagging of all the debris. I pull into the first neigborhood and I am all excited b/c I have 8 of them lined up on the same block, 4 of which are all neighbors so I could do 4 backyards all at once. I lined up these 4 with 1 person. The lady called me about wanting her yard dethatched and also her neighbors. I went out there about 2 weeks ago to look at the lawn and advised her that dethatching with a power rake was not necessary as there was minimal thatch buildup and told her I can do it cheaper by just raking with the JRCO rake to loosen up the matted down grass. Snow mold was very prevalant on these properties. Everything matted down like it had tarps onthe lawn all winter. So she agreed to the JRCO raking and cleanup and talked to the other neighbor and all agreed to the service. So I pull in, spent about 4 hours total in that neighborhood with all 8 properties. I then get a phone call from one of them complaining that there is still alot of dead grass on the lawn and he could have done a better job hand raking. he then asked if I had even done any work and picked up any clippings b/c there was still dead clippings on the lawn. I explained that no mower will get 100% of the clippings off the ground but that did not satisfy him. Out of 8 properties, he is the only complaint. The rest have all told me they were pleased with the service. I use a Toro Midmount 52". Now I do have the gator blades on to help break down the clippings. I guess if needed I could put some High lift blades back on to help get more clippings picked up but then I would just have to dump twice as often. But even then it will not pick up 100% of the clippings I have attached some pics with the amount of grass I pulled up just from the 4 neighbors in a row, including the complainers lot. I even emailed these pics to the complainer. The rest of the clippings are in the back of my truck. This is a good reason to take before and after pics of each job. I failed at taking before pics of the lawn. error on my part I am a little frustrated at this point and just looking to vent. I have never had a customer complain to me after doing a spring cleanup. FYI< IT FELT GREAT TO GET BACK OUT THERE. Wind was blowing 20-25 MPH, dust flying everywhere. Got dirty as heck but was worth it. Getting some revenue flowing again is great.