Customer getting ripped off

Discussion in 'Irrigation' started by bobw, Feb 2, 2009.

  1. Wet_Boots

    Wet_Boots LawnSite Fanatic
    Messages: 50,070

    I would still consider making a personal visit to your local police station, and see what they would be willing to do. I think "Fraud" and "Theft by Deception" would apply here.

    Also, maybe put the confused client on a service plan.

    TRILAWNCARE LawnSite Senior Member
    Messages: 946

    To bad they didn't use the mail. That would be federal charges.

    Agree, let the police handle it.

    You might want to let all your customers know what is going on so it doesn't happen again.

    NEW CITY LAWN CARE LLC LawnSite Bronze Member
    Messages: 1,271

    Did they make the check out to your company or someone else?

    Funny thing is I had almost the exact thing happen to me, I had another Lawn Care guy show up at one of my customers homes saying I subcontracted them to perform her maintenance and they wanted payment, so she tells them they need to collect from me then, and then she calls me and tells me the story and I tell her I would never sub-contract any work out without the home owners approval, but she did give me the name of the company, so I called and they tell me they accidentally got the wrong address, LOL, as if they didn't know where they've been working, right?
  4. DanaMac

    DanaMac LawnSite Fanatic
    Messages: 13,174

    I had close to the same issue a few years ago. i'll see if I can find the thread about it. pain in the azz that's for sure. The headache of trying to deal with it is not worth it. Find a way to make it up in the next couple visits to this client's house. i'm not saying overcharge.... Mike. Find a way to charge for some upgrades and make it back.
  5. Mike Leary

    Mike Leary LawnSite Fanatic
    Messages: 23,027

    If you don't have a relationship with your clients, you're f**ked. We never collected at the door; that's a piker trick.
  6. DanaMac

    DanaMac LawnSite Fanatic
    Messages: 13,174


    NEW CITY LAWN CARE LLC LawnSite Bronze Member
    Messages: 1,271

    I agree exactly, my customers know me well enough to know better if something like this ever happened I would get a phone call immediately.
    I guess some contractors are getting desperate, LOL!
  8. Mike Leary

    Mike Leary LawnSite Fanatic
    Messages: 23,027

    I'd call them slimeballs and turn them in to Labor & Industries.
  9. bobw

    bobw LawnSite Senior Member
    Messages: 807

    Thanks for digging that thread up. I suspect you and I are very similar in our business attitudes.

    I'm really trying to cut through the bs and quantify who has lost what.

    Me: potentially lose the cost of a blow out; not a big deal and certainly not worth losing a good customer over.

    Customer: Well...they got their system blown out...twice; at least one of the times by a pro. Potentially, they can pay twice for the blow outs, or potentially, they can lose a good irrigation contractor.

    Other company: made the cost of a blow out. Potentially could be charged criminally if the customer filed a complaint with the police. Potentially could have a tough time with suppliers if I put the word out on them. Potentially could have a tough time walking if I put a softball bat to them (just kidding... I would rather karma beat them down than screw up a perfectly good bat).

    If I hear back from the other company, I'll be a bit of a jerk to them, but otherwise, I'll just wait until I run into them somewhere.... it is a very small business in this town....
  10. Without A Drought

    Without A Drought LawnSite Bronze Member
    Messages: 1,082

    It might have been an honest mistake. i've gone to the wrong house before. And i've realized, in various stages of service, my mistake.

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