I am sure this happens to all of us, it is only a matter of time. The reasons are varied but ultimately I could care less for the reason because the bottom line is: He or She *HAS* to be there, or you can not cut the grass. To spice matters up a bit, it usually involves a padlock on the back gate or some other firlyfanz crap which ultimately really means: If they're not there, you can NOT cut. As far as I'm concerned this is some kind of mental sickness because it really is never necessary... Now the last time this happened, I told the lady like this: If you have to be at home when I cut the grass, then this will NOT work. Guess what I really should've done is left right then and there, not even turned around or said goodbye or anything but of course she insisted and promised that absolutely, so long I called a few hours in advance, she would be home. Well you guessed it, the next time I had to cut the grass I called 3 hours ahead of time, and guess who was not there when I arrived? So the choices suck at this point because I've already wasted my time driving out there. There *is* a minimum 25-dollar charge but try and make that stick (guess I could've told her 'If you're not here, it's 25 dollars). Should I have just left it uncut and charged 25 dollars? What I did instead is I cut the padlock (yes, I have bolt-cutters onboard), cut the grass and replaced the padlock (yes I keep spare padlocks onboard as well, lol), then left a bill for the cut + 10 dollars for the padlock replacement. Of course she was p*ssed off and left me a message after she arrived (good thing I was long gone), but what else was I supposed to do? p.s.: She didn't get there until 2 more hours AFTER I left. Now I get to wonder if I'll get paid or do I have to send this account through collections (d*mn I really hate that crap). The only answer I can think of is when they're not there is to just leave and cross them off the schedule but really, even that's more trouble than it's worth, I think I should cross these maniacs off the schedule as soon as this becomes obvious from now on. What else can you do?