One of my customers left a message the other day (wed.)saying she wanted her lakehouse cut before this weekend. She is a bi-weekly customer and we cut the yard last week along with the others on the route. Called her back and told her this and she sais she still wants it cut b/c they are having a party. I say o.k. I should be able to fit you in but it is going to cost more b/c I will have to go a long ways out of the way to do it. (It is about a 15 minute drive 1 way) Also, it is a small yard, $35 per cut. She asks how much and I tell her $55. She freaks and sais she'll do it herself. I try to explain why it is $20 more and she pays no attention and sais don't worry about it. Did I handle this correctly? Probably should have told her like $65 or more. The thing is she called 2 days ago. Give me heads up, at least a weeks notice. Gees! Probably doesn't matter anyway, party might be canceled due to weather.