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customer letter

Discussion in 'Business Operations' started by mdb landscaping, Feb 7, 2002.

  1. thelawnguy

    thelawnguy LawnSite Silver Member
    Messages: 2,411

    You need to knock on a couple doors around dinnertime and lay it out..."I'm here to pick up a check" if you want to be a nice guy call em from outside the door and tell em you'll be there in a minute.

    Then when you return home drop the "kiss-off" letter in the mail...
     
  2. mdb landscaping

    mdb landscaping LawnSite Silver Member
    Messages: 2,205

    thanks for all your replies. those are great letters, and i may even take lawnguys advice and pay them a visit. maybe i should just dump two loads of leaves in their driveway, since thats what i took out this fall:D .
     
  3. snow

    snow Banned
    Messages: 114

    Call this guy, your problems are solved.
     
  4. Turfdude

    Turfdude LawnSite Bronze Member
    Messages: 1,899

    Saw a show last fall of a guy who does custom chroming and such for Harleys. Got tired of chasing people for $. Got a tattoo that says "Pay up Sucker $$$" on his palm.
    You may want to give this a try (especially if you're a large man - ahh yes, the intimidation factor)
    Bob
     
  5. eslawns

    eslawns LawnSite Senior Member
    Messages: 712

    I just got fired by a client like this. She hadn't paid a bill in the month it was due in over a year. I send out bills on the 1st, if they aren't paid by the 15th, I call. Some are chronic late payers, but they do pay, so I leave them alone. This lady had an over 60 and hadn't returned my calls. She claimed to have had a death in the family.

    OK, so when the check comes, and this happens again, I stop the service until the bill is paid. This happened 3 more times this past year and she gets mad because I did her lawn when it was convenient for me, not when she wanted it cut. and I didn't do cleanups to her standards, and put other clients ahead of her. I don't like to be fired, but sometimes it's for the best. She did call to get a balance on her account, and with the letter came a check. I guess I should have put prompt paying clients ahead of her. Sure thing, I'll get right on that! :rolleyes:

    This was a bad year for cash people letting 2 cuts go by and then not having the money to pay. 3 or 4 I can think of like that.
     

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