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customer loyalty


LawnSite Member
I have had a loyal customer for 12 years,i cut their hedge every year,i have done fencing,tree pruning and felling,gravel landscaping plus various other jobs,none of these jobs i would call major work just to maintain the garden.

Just before christmas they asked me to quote for a long stretch of fencing,they told me other people are quoting these other people are just picked out of the paper they don't even know them or the standard of work,i heard nothing for weeks so i drove by today and there was one of the firms out of the paper doing the work.

Is this lack of trust or lack of loyalty if they were cheaper i'm sure we could find some common ground.:confused: