Customer Moved, Should I knock on door!

Discussion in 'Lawn Mowing' started by MOOSE, Jan 11, 2003.

  1. MOOSE

    MOOSE LawnSite Senior Member
    Messages: 393

    One of my customers moved and new people are moving this week. Should I wait for them to possibly call or knock on there door in mid march.
    This job is a big job and would hate too lose it. It brought in $5400 last year on contract terms.

  2. Heller Landscaping

    Heller Landscaping LawnSite Member
    Messages: 204

    What are you waiting for?:confused: :)
  3. bubble boy

    bubble boy LawnSite Bronze Member
    Messages: 1,020

    worst they can say is no.

    i would not go in expecting them to sign though.
  4. 65hoss

    65hoss LawnSite Fanatic
    Messages: 6,360

    I wouldn't wait until March. Get your name in there RIGHT NOW.
  5. rodfather

    rodfather LawnSite Fanatic
    Messages: 9,501

    Wait until mid-March and you might be SOL my friend, Go introduce yourself a day or so after they have settled in.

    Something I have done in the past was to have a typed up sheet of paper for all new relocated people. It would list restraurants, movie threaters, shopping malls, food stores, dry cleaners, etc. of places that I knew were reputable.

    People new to the area ususally don't have a clue where to find things in the beginning. Extend a helping hand like what I mentioned and it many times makes a big difference. Try works
  6. KenH

    KenH LawnSite Bronze Member
    from CT
    Messages: 1,622

    In the future, if you know your customer is moving, ask them to put in a good word for you to the new tenants.
  7. TaylorLawn

    TaylorLawn LawnSite Member
    Messages: 195

    Introduce yourself asap, but try not to be pushy, offer your services if needed, and welcome them to the of my best customers is someone who moved in about 5 years ago into an existing account.......never missed a cut!!! Eric
  8. Turfdude

    Turfdude LawnSite Bronze Member
    Messages: 1,899

    I find a lot of times that if my clients are happy w/our services that they actually will take my business card and/or other literature to settlement w/ them. Many upscale accounts takeprideintheir properties and wish to see themkept up. They do the leg work for you.

  9. Earthscapes

    Earthscapes LawnSite Member
    from WNY
    Messages: 63

    Turfdude took the words right out of my mouth....

    1 customer i had moved last fall..... i stopped by to greet the new people while they were pushing thier 21", and i was mowing next door. They said my prices were too high and gave me a rude look,so then they called a few weeks back for snowplowing (almost 1/2 way through the season) and i didn't even bother returning the call.

    Some you get back some you's all part of the game
  10. bob

    bob LawnSite Platinum Member
    from DE
    Messages: 4,260

    Wait until the end of Feb. Their busy, getting unpacked and staightening the belongings out. If you went right now, you might scare them away.

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