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customer not paying

Discussion in 'Lawn Mowing' started by bettergrass, Jul 1, 2004.

  1. bettergrass

    bettergrass LawnSite Member
    Messages: 242

    ive been cutting this russian ladys lawn for 3 years now....always having problems since she cant speak good english and she is just hard to work with.....well anyways she has me cut the lawn every two weeks which i hate enough for scheduling reasons but i deal with......

    to the point my billing software got messed up so i havent been able to invoice but i have everything written on excel too and i come to bill her 158 and she tells me NO.... i only owe you for 3 cuts and the landscape....and i have wrote down 4 cuts at 20 a cut and 98 for some landscaping

    What should i do im sure most of you have had this prob

    i dont want to deal with court cause it will cost more to go to court than the 158 itself

    Should i just threaten her or something like that....saying i will take her to court

    She also seems to be afraid of dogs since i brougt mine in my car when i went to collect one time.....mabye i should bring him to the door and demand the cash LOL (germine sheperd+black lab+rotwiller) hehe

  2. txlawnking

    txlawnking LawnSite Bronze Member
    Messages: 1,905

    I say deffinatelly no go on the dog action....might get ya sued LOL
  3. txlawnking

    txlawnking LawnSite Bronze Member
    Messages: 1,905

    Our dog/ beast..................
  4. bettergrass

    bettergrass LawnSite Member
    Messages: 242

    yea i was joking about the dog lol but it seems like a thought

    that dog IS a beast man
  5. allstar

    allstar LawnSite Senior Member
    Messages: 282

    Does this customer pay by check,Brandyn?If she does you should be able to prove your point with either your bank deposit or her monthly statement along with the checks and their dates.If not,just tell her that you thoroughly checked your records and there's no doubt she owes you for 4 cuts.
    I leave an invoice in the customer's mailbox each time visit the property,with the date and a description of the work that was done.I keep a copy,too.If they like to pay once a month I tell them this is just a record that I WAS there on that particular day.Good luck. Jim
  6. allstar

    allstar LawnSite Senior Member
    Messages: 282

    Checking bank records wouldn't be much use unless she thinks she paid you for one of those cuts previously.If she simply doesn't think you came at all one of those times then maybe you could show her your schedule,if you have it written down.
  7. txlawnking

    txlawnking LawnSite Bronze Member
    Messages: 1,905

    Do what I do, take a dated before and after pictures of each visit, you don't have to document lik a crime scene, But pix are very hard to dis agree with, especially if you wind up in small claims.. pix are free,on a digital+ you can down load and burn the month's worth of pix onto disk and keep records of their prop, like if it has probs or something.
  8. Acute Cut

    Acute Cut LawnSite Senior Member
    Messages: 980

    this is yet another reason that i say billing per mow is useless. It creates much more paperwork and a larger potential for integrity disagreements. Bill per MONTH. Example: Weekly mowings at 25$ would be 100$ per month. If there are 5 mowings they get one free. If it doesnt need it mid summer then you make up the money by not having to mow. Also, your income doesnt fluxuate near as much. I know that when i was billing per month i was doing about 7500 in the spring and 2500 in early fall. 4 years later i do about 14500 per month straight across. This will also make it so you only have to bill once a month and dont have to leave bills per visit. It also makes it easier for the customer to keep track as well. JMO
  9. Norm Al

    Norm Al LawnSite Bronze Member
    Messages: 1,227

    crack her over the head with a shovel!
  10. dlandscaping

    dlandscaping LawnSite Senior Member
    from mass
    Messages: 835

    Just eat the $20. She said she owes you for 3 cuts and the $98 landscaping. You would be stiffed for $20 and not the whole amount.

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