Customer passes from Cancer

Discussion in 'General Industry Discussions' started by bel-nor, Aug 23, 2010.

  1. bel-nor

    bel-nor LawnSite Member
    Messages: 200

    This customer was a good person, new friend and good customer. Worked on her lawn Sunday the very first job. I didn't see her car and some how I just felt she wasn't at Walmart or the hospital. She would call normally every 10 days always polite with conversation and never demanding or in bad spirit. This lady was a Graphic Artist and always had the payment with some type of hand made wrapping and or card. Last week she gave me a case with original design handmade cards for my use. She was always very happy to have her property serviced and expressed same. She will be missed and this is what customer sevice is all about, making friends and doing the best you can. God has gained a new Angel named Nitza.

    Always take a minute and talk to your customer.....
  2. olaf valle

    olaf valle LawnSite Member
    Messages: 95

    when people died they don't become angels they're dead like a deep sleep. also people don't die because god needed a another angel nooo god doesn't need anything from us. but there will be a resurrection with a new system of things but not yet.
  3. bigfish5

    bigfish5 LawnSite Member
    Messages: 121

    Posted via Mobile Device
  4. bigfish5

    bigfish5 LawnSite Member
    Messages: 121

    Everything cool that belnor said , You just ruined. "like a deep sleep". Stick to watching the sci fi channel and lay off the piote . Hehe
    Posted via Mobile Device
  5. bc3xx0

    bc3xx0 LawnSite Senior Member
    Messages: 304

    I kinda expected this to be a "...and they didn't pay me" topic.

    Sorry to hear that man.
  6. MarcSmith

    MarcSmith LawnSite Fanatic
    Messages: 7,157

    Send flowers, and I'd continue mowing for a few weeks until the family can get hold of the situation...
  7. nepatsfan

    nepatsfan LawnSite Gold Member
    Messages: 3,142

    as long as they plan on paying
  8. MarcSmith

    MarcSmith LawnSite Fanatic
    Messages: 7,157

    Personally I'd be willing to front 2-3 weeks in this situation especially if the person was more than "just a number" in my customer list....which seems to be the case

    The family has other things on their mind right now... and making sure the grass at their dead mothers house is cut is not high on the priority list. While I agree that if you do this there is a risk of not getting paid. I still think its the right thing to do...

    I would inquire with the family if they would like you to continue until further notice...but a couple cuts won't break the bank...
  9. mark123

    mark123 LawnSite Senior Member
    Messages: 486

    bel-nor, I'm sorry for your loss. :(
  10. stan the man

    stan the man LawnSite Senior Member
    from Maine
    Messages: 702

    i know if he was one of my accounts. i mow it for the end of the year that is how close i am with my accounts. i have one lady with cancer and a lot time she call me with something for to do and just to talk. all my account are female

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