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Customer Pricing Materials

2187 Views 9 Replies 10 Participants Last post by  FLCthes4:11-12
I'm sure this has been posted before, but I couldn't find it.

Customer wants a simple flower bed done. Found all of the prices at Lowes + Home Depot herself. She wants to just buy them herself and then give me the receipt to go pick them up.

I mark up materials even when I buy them at retail stores in order to cover travel time, taxes, etc... When my business has grown in size I certainly will not be doing this type of thing, and I don't want to start with her. How do you all go about this type of thing?
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Just give an estimate to do the installation.

As for delivery, Lowes and Home Depot here do delivery. But either way, if someone wanted to buy materials, I'd have no trouble installing them as long as its as good as something that I would have bought.

On the other hand, if the product was something that needed to be hand-selected for defects, a disclaimer would be in order.

This kind of scenerio though, seems like a no-win game for a homeowner, if the final cost of the installation is what it all boils down to.

Personally, I think that companies that do a project and make their money through markup are on a path that is not essential. Its just as easy to make the money on the labor and profit side of the estimate.

I like not keeping a tally of markup, because then I can honestly tell folks the plants and materials are not markied up. And they like hearing it. Even though it goes over the head of half of them anyway. Anyone with a business mind, though, knows that the bottom line total is all that matters.
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