Ok guys this one is new to me. It's the first time a customer has gone off the deep end over $17.50 or any price I've charged. A out of state couple contacts me through thumbtack. I sent in my bid like all others. She calls me within 15 mins. They live in Florida and have a rental home here in NC. The renters moved out the first of August. So the lawn hasn't been cut since then. Ok if you guys are familiar with thumbtack, the customer list the size of the property etc. Well the lady list the yard as small 1-5k sqft. The yard is closer to 10k+. My base price is $40 and I clearly state that in all of my bids. You can save and duplicate you bid and send it out to all and it never changes,except the name. So she calls we go over what she wants. She goes into this spill about hurricane Irma. How it's no food in Florida and so on and so forth. And how they have a big mortgage in Florida and so on. Long story short, I tell her I'll take care of it tomorrow. Which was Wednesday.So after using google maps I find out it's close to 30min away. Ok, so I head over and see the property is larger than she stated, and it's has 4 weeks of growth to boot. So I knock it all out,trim, blow and go. I emailed them a invoice for $57.50. And all hell breaks loose. I just don't understand the uproar. I could see if I sent them a invoice for $100 or more I'd almost expect it. $17.50 on a yard that 2x what you said it was and overgrown? I don't get it?