I have a PITA customer that has been a PITA since the start when I took over the contract for his lawn 8 months ago.....The problem he is giving me now is we changed our payment schedule to the 20th of the previous month and due on the 10th of the following month or a $15.00 late fee will be assesed....he refuses to pay on the 10th he wants to pay 30 days after the services are completed. (he claims how can I pay for stuff that hasent been done ) Thats not my problem my problem is this joker wants a detailed schedule as to when all of HIS services will be done 12 months of the year...whats put down and when AND!! What brand of this and that and how much of this brand and so on.....Now I wouldn't mind doing that for a customer that has a contract that im actually making good money on but this guys contract is a joke...its not actually making money on my route this one is just filling up space. Now when I mean filling up space my schedule is nowhere near full so its a pleasure to have this yard minus the headache. How would you go about making or NOT making a schedule for him ?? do you charge ? do you make a stink about it or do you set aside the hour or so and just do it? Now he wants a custom list as for his yard not for general joe schmoe use...he wants the exact # of gallons and pounds of fert used ect.... To me if I have another acount to replace his I would but I dont so getting rid of this one is kinda iffy.