Customer retention

Discussion in 'General Industry Discussions' started by freddyc, Feb 14, 2006.

  1. freddyc

    freddyc LawnSite Senior Member
    Messages: 578

    Although there's probably a broad range of answers, how long has the average customer been with you??

    For those who stayed longer than three years, did you do anything extra to retain them or are they just loyal due to your standard practices??
  2. cgrappler135

    cgrappler135 LawnSite Member
    Messages: 193

    hopefully all my long time customers have stayed with me cause of my work but i do offer them incentives to sign another year contract.
  3. BSDeality

    BSDeality LawnSite Silver Member
    Messages: 2,849

    longest customers have been with me since the beginning 6 years ago. The shortest is 3 weeks. Some people can't be pleased.
  4. LB1234

    LB1234 LawnSite Gold Member
    Messages: 3,208

    since the beginning, six years.

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