I had called this customer 3 different times in May to talk to her about issues around her yard (left messages for her to call me back) and she finally calls me back today to complain about stupid stuff including how i should have left a detailed message about her lawn issues( i thought i was being professional by being discrete and just telling her to call me). Here's what she said, i noticed that the grass around the pond is growing out and it looks like you havn't been cutting it, I reply we have had a lot of rain lately and the water level has raised up so much that i cannot get any closer to your pond then i already am with my mower as a matter of fact ma'am i have already had to pull my mower out of your pond 5 times in the past month & 1/2 because i was trying to get closer. she says well its getting thicker, i reply their has always been a 2' to 3' thick band of grass & black mud around your pond that was their before i ever started mowing you lawn (because that's as close to the pond as anyone has ever gotten)and as i stated in my agreement i would get as close to your pond as i could with my mower then she replies "cant you weed whack it" well yes but that's not in our agreement and you have at least 1/4 of shore line on that pond and it would take off the top of my head about 2 men & 8hrs to complete. she then went on asking me if my mower blades were broke then complaining about high and low spots on her lawn and i tried to tell her "all the rain" we are getting rite now and the Florida sunshine will make your lawn grow like crazy "well i want it level". This is coming from a person who never runs their irrigation & 7 months out of the year the yard is dead!! she needs to be thankful it's growing! Anyways what I'm trying to get at is their something i can rent to mow that grass around her pond instead of line trimming it for hours on end?? Sorry for the long winding, it just drives me crazy when you call to talk with someone and when they finally call you back they tell you well you should have left a message about what you wanted instead of telling them to call you. HUh??? and then complaining about something thats not even in our agreement and they know it. Crazy people thinking that if they complain they'll get something done for free.