Hey man! Your on track with that idea, but why do you need a pre-written one? Make up your own, you have to customize it to your customer base, lines up work, etc. Its a great idea. I used to throw one in with my monthly bills, just to get some feedback. You'll still "never be able to make everyone happy" but it will give you a good idea on how to improve your service to a certain account, and it will tell you what you've been doing great at (hopefully!!) Make sure its not all check the box answers though, leave a couple lines where they can give some feed back on "What can we do to make you any happier with our service" Something along those lines. Another good idea is instead of waiting for the customer to ask you to do additional work, I used to point out areas of the property that can use some improvement or extra maintenance (extra cash for me!!) You can do this verbally or in a written form. Just point out the area(s) and offer them a free estimate on doing the work. If you let them know you care about how your servicing them, they'll fell like they have control, and will be much happier! Hope this helps!<p>----------<br>"guido"<br>David M. Famiglietti