customer says he paid

Discussion in 'Business Operations' started by Gene $immons, Oct 7, 2003.

  1. crawdad

    crawdad LawnSite Bronze Member
    Messages: 1,938

    When I make a deposit, I write in my book who the checks were from, the date on the check, and the amount. I should, but don't, write the check #.
  2. Gene $immons

    Gene $immons LawnSite Bronze Member
    Messages: 1,028


    I will call him and offer to pay any fees for a copy of the check from his bank.

    My deposit records will only tell me amounts as well.

    I enter all work and payments in 2 places
    1. Quickbooks
    2 a 3 ring binder

    Funny that I missed recording the check anywhere.

    Oh, and I use a P.O. Box as well.

    Thanks again.
  3. Mike Bradbury

    Mike Bradbury LawnSite Senior Member
    Messages: 492

    That's why I said to get a printout of your deposits (detail, not just a list of gross deposits), it will list all checks seperately if you ask. You will have to pay a fee for that (of course). Or just ask them to search for a check from Joe Blow from Bank Moe for 250.00. No big deal.
  4. SprinklerGuy

    SprinklerGuy LawnSite Bronze Member
    Messages: 1,778

    C'mon dudes....get a deposit slip book that has 2 the second copy, staple it to the deposit slip the bank gives you and file it....then you will know who paid what............simple.

    This stuff is basic, by now you should all be doing this.....if you have deposits of over 5 checks this is key.
  5. lawnMaster5000

    lawnMaster5000 LawnSite Senior Member
    Messages: 591

    Simmons brought up a good point.

    For those of you that are not recording twice and checking yourself three times you should be.
    Deposit amount ALWAYS needs to equal what the computer says is deposit amount, checks need to sum to that amount when added by adding machine (tape included in deposit and double in your records) and your paper records need to show payments summing to your deposit amount.
  6. walker-talker

    walker-talker LawnSite Platinum Member
    from Midwest
    Messages: 4,771

    Keep us updated on this.....I am interested in what happened.

  7. Premo Services

    Premo Services LawnSite Bronze Member
    Messages: 1,516

    Yes I did send a letter to a very good customer saying I didn,t receive a payment for a months service. He called and said he remembered paying me. I wrote a letter asking for a copy of the returned check and it took a while for him to get the copy to me, but he actually did pay me. I was very busy and the wife deposited the check without entering it into quickbooks :( I talked to him and apologized and offered to do a hours landscape maint. for no charge for his troubles, he declined and said these things happen. I assured him this will not happen again. As I said he is a very good customer. :)
  8. thomaslawncare

    thomaslawncare LawnSite Member
    Messages: 5

    I always make copies of the checks from customers and staple the deposit slip to it and keep it all in a binder. It is very handy!
  9. gogetter

    gogetter Banned
    Messages: 3,256

    Wanted to thank ya Sprinklerguy. I ordered and just received my deposit slip books with carbon less copies.
    This will make record keeping much easier.
    I think I paid $35 for like 500. These will last me a long time.

    I like that they already have my info (name, account #) printed on them (I always forget my account #).

    I had a couple of the same problems the other guys in this thread talked about (forgetting to record a payment, etc.). This will solve that.
  10. SprinklerGuy

    SprinklerGuy LawnSite Bronze Member
    Messages: 1,778


    Funny thing is...when I read these forums, I see some of the exact same situations from my past come up....I am glad to help. I am no old timer, but being in business for 10 years will teach you a few things and I guess I dont realize it until I see the struggles of others. I am here to help. So are many other dudes here.....that are older timers than me :)

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