Well, i have a customer that i have had for about 2 years now. the first year i was on a per cut basis with him. this year i began a monthly maintenance package. i performed the mowing when needed all year, meaning most months was 3 visits, during the heavy growing times 4 visits a month and this month i have done 2 so far. i sent him a letter about fall cleanups specials i am running and he sends me an e-mail saying he is upset he paid the monthly fee to only recieve 2 or 3 cuts this month and then have me charge extra for the other services such as lawn aeration and leaf vaccuming. He told me he feels he is getting ripped off and if he decides to use me again next year he will want a set day of the week it will be cut and he wants it done every week or else he wants it on a per-cut basis again. He was always very happy with my services in the past and has been trying to help me get my name out there via word of mouth. I am sort of suprised by this all of the sudden. i do not feel i have done anything in error as his lawn is actually one of the best looking lawns i do. he even said it looks a lot better then it ever did when he used to do it. i just don;t knwo what to say to him.