this year, i've decided that MAYBE, just MAYBE, I COULD BE JUST A TAD BIT MORE CUSTOMER FRIENDLY. and you know what? IT AINT WORTH IT! for a small operation like i have, where there are a couple employees, and the owner works, customer service is pure nonsense. the fact of the matter is....you can take a great customer, treat them fair, run into problems, deal with it without losing money or kissing butt, and you'll still have, a great customer. BUT, if u have a pita customer, you can kiss thier butt sideways, do everything under the sun, and the only thing you'll accomplish is.....it will cost u money, and you'll still have, a pita customer. the only way commited customer service works out, is in a big operation, where you have an individual who does nothing but, deal with clients. the solo guy or small operation, should not be customer service oriented. there is simply no room for it, he needs to be hands on in the manufacturing end of it. i'm going back to being my miserable self. why not.