Been reading this forum for some time (and I chime in now and then) There is a post about fert delivery coming earlier than requested and ice will be a problem. (me? I'd just refuse the early delivery and stick with my request for a later date...been there, done that) Some time ago there was a post about Turfco and an unsatisfied customer, not unsatisfied with equipment but rather customer service. (turfcobob blew my mind when he said he wouldnt travel 500 miles for a service call unless he had others in the general area...I must admit I agree with the poster of that thread, that is poor service) Way way back there was a thread about Real Green and their poor customer service (I have experienced their lack of urgency in returning calls) Way way way back a thread that mentioned Clip and poor customer service (I know many landscapers who use clip software or used to use clip and poor customer service is common theme among them) Sooooo folks, how about your business?? Do you provide Customer Service? or do you get ticked off because you'll need to drive a few miles out of your way to please a customer or even a potential customer? I been around lawncare a long time. I run a lawncare business like the old chemlawn I used to work for 20+ years ago. All phone calls are answered before the end of the day. All service calls are performed free and within 48 hours. We follow up on service calls with either a phone call or postcard depending on the situation/customer. We (I) insist employees are in a clean uniform that we provide and are groomed (I dont like hair on the face of employees but it is allowed as long as they start in winter so that when the season starts their beard is groomed...starting a beard in mid season is not permitted, period) We insist that all emplyees are courteous/polite (this one seems like a no brainer but i've heard and seen stuff...wont allow it here) We are not the largest lawncare outfit by no means....then again we aint tryin to be either. BUT we do want to be the BEST Just wonderin, for sake of discussion, what you all (or y'all for my southern friends) do to provide customer service? Anyone????