Hi guys, need some help solving some business problems. I just started cutting grass full time this year. I do all residential. I have 25 costumers. some times ive ran into the problem that my customers will call me and tell me that i don't have to come next week because they are going out of town for two weeks on vacation and nephew will be cutting front yard. all my customers leave my money somewhere on the property. Anyway all my costumers are set on a biweekly. so that means that i dint get to cut until after a month. Grass was not to bad in the front but the back was high. I don't have no type of contract with my customers. so i just try to work with them. The other day one of my customer calls me and tells me that i don't have to mow back yard because she got her nephew to cut it .do to exterminator was going to spray for ticks. These are just a few crocks some of my customers are pulling on me. I'm trying to keep all of my customers because i don't have any to spare. but sometimes i feel they are taking advantage. I live in San Antonio t.x. and the going rate is 30 to 35 dollars. I decided since I'm always doing a little extra here and there i charge 40 and sometimes 45. and my customers pay it. because i do a good job. o by the way all of the properties are under 9,000sq ft. 10,000 i charge 45. so you can see why i try to work with them. how would you guys handle these problems with out offending the customer.