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customer stops me mowing now what...

Discussion in 'Lawn Mowing' started by LCME, Jun 6, 2005.

  1. LCME

    LCME LawnSite Senior Member
    Messages: 430

    stopped at a customers house to mow. she was outside telling me i over charge by one mowing. and i left the fence 1" too high when i left last time. also, as i mowed she continued to tell my trimmer guy to trim here and there at lease 4 times. how would you guys handle this customer?.
     
  2. marko

    marko LawnSite Senior Member
    Messages: 963

    If she is a PITA, drop her. Not worth the hassle.
     
  3. Davis Lawn Mowing LLC

    Davis Lawn Mowing LLC LawnSite Senior Member
    Messages: 318

    Drop her like a bad habbit. Tell her go back in the house, we know what we're doing and tell her to not come out when the equipment is running.
     
  4. walker-talker

    walker-talker LawnSite Platinum Member
    from Midwest
    Messages: 4,771

    Did you overcharge her? What do you mean you left the fence 1" too high and is your trimmer guy missing spots?
     
  5. LCME

    LCME LawnSite Senior Member
    Messages: 430

    the back yard is fenced in. i can not get my mower through the gate. so, the customer told me to disassemble 2 fasteners and peal back the fence to get in. after i leave to re-assemble it. appears the fence was 1" higher than the rest. the trimmer guy is doing a great job.
     
  6. LCME

    LCME LawnSite Senior Member
    Messages: 430

    forgot to meantion she also told me i overcharge her one mowing. i did 4 last month. but she says i only did one.
     
  7. LCME

    LCME LawnSite Senior Member
    Messages: 430

    no i did 4 mowings last month. she says i only did 3. will print out a statement and mail it to her. we will see.
     
  8. grass_cuttin_fool

    grass_cuttin_fool LawnSite Gold Member
    Messages: 3,526

    That math doesnt add up 4 mows, she say you mowed 1 time, that leaves 3 but she said you overcharged by 1. Between this and having to disassemble a fence to get in the back yard, I think its time to part ways here unless you cant eaT If you loose this yard
     
  9. LCME

    LCME LawnSite Senior Member
    Messages: 430

    no i mowed 4 times last month. she says i only mowed 3. so thats 1 less mowing she says. i'm sure i mowed 4 total last month. too much trouble. will be dropping soon.
     
  10. LCME

    LCME LawnSite Senior Member
    Messages: 430

    yup plan to drop. one more cut and see what happens.
     

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