Have any of you guys encountered a problem like this? I call it customer strong-arming. I have a lot of senior citizen customers who are always complaining about money. I have their lawn maintenance business, and I give them a fair price and a top quality job. I manage to make good money on their lawn service because they know up-front what it will cost and I'm not lowering it beyond that. Here's the problem - usually throughout the season these customers will have other landscaping needs, and want to pay next to nothing for that work. Some examples are mulching, pruning, hedge & shrub work and fall leaves. Here is where they strong-arm me. They say that they will only pay $x for the job when I'm asking for $y, and if I don't do it for $x then I won't get their lawn business anymore! Whats worse is that in my area there are usually several other guys just waiting to jump in and do the job for less than $x and give a discount on the grass cutting as well! Sure those guys might not do as good of a job as I do, but these customers don't seem to care as long as the price is right. Even if you try to explain that you have business expenses they seem to still view you on the same level as "the kid down the street with a Lawn-Boy". As a result I usually end up doing the landscape job for their $x price, just so I can keep their lawn business and ward off those other guys. Any feedback???